Hospital case management is a process to meet patient needs with the best use of resources to provide the best quality treatment at the right cost. Case management is used to ensure the right clinical and financial outcome.
The data used for statistical quality analysis is the medical expense, clinical workload and utilization. The care request is allotted the required services. The medical information for comparison is available. The referral of the case to the correct physician is a part of case management. The communication involved is also a part of case management. The case management program at this hospital is simple and effective.
A model hospital follows the well defined procedures of continuous quality improvement. The quality program is based on delivering the best services to the patient. The risk management department at the naval hospital performs all the functions of a model facility. It monitors patient satisfaction and tracks patient outcomes. Other important aspects of quality are team based. The sub-divisions of the quality management department include performance improvement, risk management, credentials and infection control. The excellent working of the quality management department shows that the naval hospital fares well as compared to the model hospitals.
The case management standards involve co-ordination, control of environment and funding. ...