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Direct Service Staff Turnover in Supported Living Arrangements - Essay Example

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Steve Seninger and Meg Traci surveyed seven private service corporations regarding their operational costs associated with direct service staff turnover. The factors of the corporations varied: size, service portfolios, and regions.
The demographics of the corporations were measured…
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Direct Service Staff Turnover in Supported Living Arrangements
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Direct Service Staff Turnover in Supported Living Arrangements

There were not any of the agencies that collected data on the number of workers that served Montana's disability population. However, employees are derived from workers performing various occupations: social and human service assistants, home health aides, nursing aides, orderlies and attendants, physical therapy aides, and home care aides.
The turnover rate is also contributed to the following: voluntary quits, terminations, promotions, uncontrollable events, and layoffs. Several other factors contributed to the high turnover as well: lack of management and/or coworker support, inadequate wages and/or benefits, inadequate training for handling challenging situations, poor working conditions (stress, ambiguous roles, inadequate consumer care), lack of career advancement opportunities, and other factors (risk of injury, fear of liability lawsuits, etc.).
Hatton, C., Emerson, E., Rivers, M., et al. (2001). Factors associated with intended staff turnover and job search behavior in services for people with intellectual disability. Journal of Intellectual Disability Research, 45, 258-270.
Zeynep Ton and Robert S. Huckman examined the employee turnover rate and its association with operating performance. Most retailers do operate with high levels of employee turnover. Thus, the focus of the research study is a major retail chain.
Ton and Huckman surveyed several factors within the retai...
Larson, S. A. & Lakin, K. C. (1999). Longitudinal study of recruitment and retention in small community homes supporting persons with developmental disabilities. Mental Retardation, 40, 267-280.




"Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance"
Zeynep Ton and Robert S. Huckman examined the employee turnover rate and its association with operating performance. Most retailers do operate with high levels of employee turnover. Thus, the focus of the research study is a major retail chain.
Ton and Huckman surveyed several factors within the retail chain. Does the high employee turnover rate affect the overall job performance Is employee turnover voluntary Is it caused by decreased job performance
The study found that the high employee turnover rate did not ultimately affect the overall job performance. Actually, the increased motivation and ideas that new employees bring to the chain are good.
On the other hand, employee turnover is, often times, voluntary and contributes to the decreased job performance of a chain. However, employee turnover does not affect chains in which employees are conforming to the rules of the chain as much as chains in which employees are not conforming. The performance of the chain is affected more negative in chains where employees are not conforming to the rules of the chain.
The overall result of the survey was that the high turnover rate is associated with the decreased job performance at a chain. Managers of the chains that have the high turnover rate of employees could decrease the turnover by imposing the rules of the chain in a more disciplinary way.




Robert S. Huckman, Harvard University and NBER, and Zeynep Ton, Harvard University, March ... Read More
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