This department has recommended an introduction of new products to the current E-60 range. The industry forecasts suggest that potential markets in the future may include more innovative technologies.
The E-60s was set up to conduct business via the post, therefore there was no need for expensive high street offices. This is the reason why a modern business unit outside the city was selected. The unit is large, housing twelve spacious offices, with only eight in frequent use. A total of 25 full time and 5 part time staff are employed at e-60s. The company has local-networked PCs available for all the full time staff. The finance department uses a standard accounting software package to produce reports. All the other staff have access to word-processing and spreadsheet package software.
In 1980's and 1990's the company saw its sales and profits rise significantly. However, in the last three years the company has seen new competitors entering the market and offering on-line services - a move resisted by E-60s. In order to compete with these new competitors, E-60s conducted a customer service survey. The following are the key points identified in this survey:
The company has proposed developing a new IS system to resolve many of the operational problems. In order to gauge the staff reaction to these changes a number of focus group meetings were held. The following key points were identified from these meeting:
Lack of IT skills to use the new system
Staff fearful of changes in job roles/responsibilities
IT system will lead to increase market share
Currently lack of integration between departments - competitive environment
IT system may help to reduce workload
Afraid management may use IT system to make staff redundant
The company will develop a project plan for the development of the information systems. A system life cycle for this plan is adopted. Assessments of possible problems and solutions associated with the plan will also be discussed.
The existing organizational structure includes the following:
The Company has 5 management team, 25 full time staff, and 5 part time staff.