Leading Organizations and Competing in a Global Flat World

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As the world evolved, the market has slowly shifted from a seller's playground to a consumer-dominated turf. The customer-king has become a reality, taking commercial competition to the next level. His satisfaction is no longer a task of the sales department, but an organizational goal…

Introduction

Adaptation to changing requirements while maintaining standards is a challenge of the present. Organizations cannot stay stagnant, they have to perform in a dynamic environment and are forced to continually learn in order to survive.
A central concept taken into consideration in the present analysis is the 'learning organization'. The concept stresses that organizations have the ability to improve their bottom-line results and embrace new requirements by developing a culture of learning and adaptation. This can be done with best results, as will be argued further on, at a cultural level, the level of mental models (or views on organizational realities). But it can also be implemented at the individual level, with strategic implication for the career. The concept of learning organization is strictly connected to the concept of quality, referring both to the end products of an organization as well as to its overall activity and performance. Different organizations have different perspectives on quality (different models), each allowing a degree of learning capacity. ...
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