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Operations Management of Bell Helicopter Company - Essay Example
Pages 7 (1757 words)
One of the best helicopter company in the world, the Bell helicopter company is a wholly owned subsidiary of Textron Incorporated. The company have over 50 year's experience of testing and flight innovation (Bell helicopter, 2006). The company makes commercial and military helicopters and tiltrotor aircraft…
Bell aircraft can be found flying in over 120 nations accumulating fleet time at a rate in excess of ten flight hours every minute of the day (Bell helicopter, 2005).
1. Bell helicopter company offers a team of product support engineers and customer service representatives, fluent in many languages, who are available for the whole day and whole week to assist customers around the world, thus allowing timely diagnosis of a problem and appropriate solution.
2. Bell Helicopter Company warrants each overhauled or exchanged component to be free from defect in material or workmanship under normal use and service. Sellers' sole obligation under this warranty is limited to replacement or repair of parts which are determined to sellers' reasonable satisfaction to have been defective within 1500 hours or operation or two calendar years after installation whichever comes first and reimbursement of reasonable freight charges (bellhelicopter.com).
3. Although the company is equipped with impressive manufacturing facilities, it depends on many North American and foreign suppliers who provide more than 500 million dollars worth of components or services annually.