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Productivity and Human Performance - Essay Example
With the globalization and the intensity of competition in the hospitality industry, there is a constant need to revolutionized approach to management styles and leadership skills. The industry focus more on the experience one gets from customer service that was created to manage relationship with customers…
Sharing visions in transformational leadership is very important in bringing change to a work environment and of the workers behavior. It is just a matter of defining that energy and that motivating factor to make an employee work. In this discussion we first define the need identifiers of a person and several theories that we may use that absolutely involve human management. Customer service as a vital link to sharing market pie gives us enough understanding that employee care eventually means customer care. (Klareven, J.V., 2003). A satisfied and happy employee ought to serve and give a reliable service with ultimate customer experience.
Understanding the person working for you. In several books and several websites that I have made my research, I always encountered science and philosophical theories but makes only little discussions whatsoever about understanding the mind of the person we are trying to make careful studies. It's like preparing a big birthday bash for the celebrant without asking what she really wants. Although the simile might be far from an organization concept, the point I am stressing is asking what the employees want, what they need and what the management can do to help them reach their need without putting the organization at risk. ...