NHS Direct Phone & Internet Healthcare

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Question #1: What is the service concept of NHS Direct The UK, in 1948, passed major social welfare legislation which included the National Health Services Act (Horder 1998) which provides universal health care for all of Great Britain (Dworkin 1997). This Act helped cover those who had previously been lacking insurance.


Data collection has larger ramifications in this system of healthcare than it might in a traditional or commerce-based system. Apparently, despite the availability of this healthcare, there have still been segments of people who have fallen into the cracks and have received less care than others, generally in a higher level of income. A study in the 1970's showed up problems in infant mortality, death rates of mothers in childbirth and a deathrate from tuberculosis that was higher than in the 1930's. In addition, this system of healthcare is subject to the economic decisions of the government from year to year, and is currently being cut back in some areas (Dworkin 1997).
The NHS Direct web page, www.nhsdirect.nhs.uk, includes: 1) enquiry page, 2) health encyclopaedia, 3) self-help guide, 4) common health questions, 5) interactive tools, 6) newsletter subscription, 7) directory of physicians and medical practitioners, 8) NHS services link and links in several languages as well as many other helpful links. It also refers people to their phone line which is available 24 hours a day, which is how NHS Direct first started.
In 2005, a newspaper article (Evening Chronicle) stated fears that the Tories would "pull the plug" on Tyneside's call centre if they were elected. ...
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