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Marketing is a philosophy that puts the customer at the centre no customer, no sales - Essay Example

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Marketing is a philosophy that puts the customer at the centre no customer, no sales

It highlights three important aspects that marketing accomplishes. First, it recognizes the purpose of business organizations to design products which satisfy customer requirements. Marketing does not just involve offering any goods and services but business organizations should strive to offer those which offer customer value. Second, it stresses the aim of business organizations to generate profit from its operations. Thus, the definition of CIM involves assessing the marketing strategy which will be mutually beneficial for customers and companies. Business organizations as this definition implies are profit maximizing entities. Lastly, this definition highlight that marketing is not just about providing the current needs by “anticipating” the future requirements of the markets. In summary, the CIM’s definition of marketing balances the satisfaction of customer and profit maximizing goal of business organizations.
This definition creates an image for marketing as something which merely reflects the needs of customers and marketers are tasked merely to identify and respond to these various needs. It recognizes that marketers have a great part in shaping customer’s needs by offering innovative solutions to their problems. Nonetheless, it is still the customers that determine which among the various products they are bombarded with represent their real need through their demand backed by purchasing power.
It is irrefutable that business organizations are now operating on what Kotler (2002) termed as a hypercompetitive environment. This arena is characterized by more intense rivalry between players and higher buyer leverage. Thus, it becomes a great challenge for companies to create and deliver product offerings which will satisfy the need of individuals as well as establish efficient strategies in order to capture ...Show more
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Summary

The marketing approach rests on the tenet that marketing should be customer driven, that is, it should primarily look at the satisfaction of customer needs and wants. Thus, marketing is primarily customer-centric because it takes an outside-in perspective that is, the creation…
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