Change management encompasses planning, oversight or governance, project management, testing, and implementation.
Knowledge Gaps: As the infusion of mass media information into a social system increases, segments of the population with higher socio-economic status tend to acquire this information at a faster rate than the lower status segments. That gap in knowledge between these segments is defined as knowledge gap.
The organization over a period of time has created a definite distance between what is planned on the design board and what is on the field. This may not have been a deliberate act of separation, but very un-intentional as the changes happened over extended periods of time.
When the copiers were actually placed at the customer premises, and the field service teams started facing problems and were unable to service them for whatever reasons the replace warranty given by the organization started becoming costly and the service manuals released prior to the product release were becoming more and more not-so-relevant.
Research methodology: This research will use the mixed-method design, but will lean more toward the evidences that have been quoted in various knowledge management studies. Since the Knowledge management area of study is relatively new area of study not much of quantitative information is readily available in free domain. This will be the primary limitation of the research