It is seen that while Six Sigma (SS) and Total Quality Management (TQM) are major aspects in health care industry, they have distinct personalities and individual traits, but could be combined into one major cohesive force underpinning the health care industry. Before we enter…
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s set of processes and techniques to measure, improve and control the Quality of care and service based on what is important to the customer (Woodard, 2005, p.229).” (Majdi, 2009, para.1).
care sector, thus offering maximum safety and degree of care in heath care provision. The main areas in which SS could possibly offer its services are medication, supply chain management strategies in tandem with suppliers and vendors, medical reporting, settlement of claims and the outcome of the condition of patients in different levels of care giving. One of the most significant aspects of SS is that it is amenable to quantitative measurements and analyses by the implementation of DMAIC, that is, define, measure, assess, identify and control. Total Quality Management (TQM), on the other hand, is more subjective in its approach, and fundamentally, “The goal of a TQM program in a clinical healthcare setting is to reduce costs and improve customer (patient) satisfaction.” (Weinheimer, 1993, para.2).
Thus, the main objectives of TQM in hospital settings are to find ways and means to improve the quality of service - lesser waiting time, attending complaints promptly and efficiently, providing computer generated prescriptions, reducing medical errors and malpractices to minimal levels, and in short, rendering maximum health care service possible in the minimum timeframe. All these are qualitative aspects, but given the scope for improvement, a blending of SS and TQM (both quantitative and qualitative) could deliver maximum benefits and advantages to customer, clients and patients in a well rounded and innovative way.
Perhaps, the best comparison between SS and TQM could be in the delineation of common goals and objectives of these two systems- total patient care and commitment using measuring tools and industry benchmarks. While their respective methods may be slightly different in approach and technique, the ultimate objective of maximum patient care and redefining the ...
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The journey from the Stone Age to civilization was a long one and it required a combined effort from all the stakeholders. The journey, which started its process slowly eventually grabbed pace and making advancements at a rapid pace. If we examine the growth of humanity in every aspect, we will find one common feature in all of them.
Introduction Quality Improvement Plan comprises four basic principles of quality management: focus on client; system processes, teamwork and the use of data. These are four basic pillars leading medical staff to quality improvement. Healthcare system, like any other system, has to advance and improve its performance in order to reach initially set goals.
It is fundamentally due to this particular reason that in the healthcare sector, there is always a scope for quality improvement (Medscape, 2013). From a precise point of view, in order to implement quality improvement strategies, it is quite essential that in-depth knowledge regarding the area in concern and the probable errors is obtained.
Six Sigma was an invention of the Motorola Company when it wanted to determine the number of its products that were of high quality and those that had defects. Through the process, the manufacturer had to remove products which had defects and reduce variability in the process of production to provide to the market items of the same brand with similar levels of quality.
Needless to say that the company offers similar products and services namely buying, selling, leasing, financing, site selection, valuing and managing assets. In addition, it also offers advisory services such as portfolio management, research, and strategic planning.
The pharmacists employed by the hospitals are expected to attend to a number of different functions that include writing down therapy management plans and desired patient outcomes, monitoring the drug-based therapies, educating patients and counseling them and writing medication histories.
Measures of customer satisfaction and internal customer performance will also be provided. The problems associated with these measures will be discussed. The paper will also discuss aspects of Total Quality Management with respect to
Since quality is a very subjective element and it varies between the industries and the customers. Having realized the need for quality, every organization in its own way makes an effort to defining the quality which is in total alliance with the
8). According to the institute of medicine (2001), the six aims of improvement include safety, effectiveness, patient-centeredness, timely care, efficiency, and equitability. In this regard, prolonged waiting times in my organization means that care is not provided in a
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