Management of the Zoo has arranged the facilities and services for about 10000 visitors. But this year, more than 10,000 people visited the Zoo at the occasion of August Bank Holidays. Moreover on the World Animal Day, the number of visitors exceeded 18,000 visitors, about an average of 4000 visitors at a time. There were many problems faced by the management; food ran short, there was no space for free walk in the Zoo, no staff member was there in front of the visitors and there all were queues in the Zoo.
The management of the London Zoo can use some other ways of collecting data on their required information about the service quality. They can use the group focusing technique to gather the information. The groups visiting the Zoo can be requested to answer few of their questions. This style of activities can be done in quite attractive way announcing some gift hampers for the groups answering their questions and recommending some suggestions for the improvement.
Interviewing technique is also a useful way to gather the data. But this technique might be not much useful or beneficial here. An interview requires mental preparation of the respondent which can not be adopted here as people come to the place for relaxation and enjoyment, they would not like this way.
The above are the categories upon which information were gathered. The rating was asked from 1 to 5 with 3 as an average. The figures from the Appendices 3 and 4, it is observed that the customers rank the Zoo as an average service provider as the average of the ranking is 2.90 ~ 3. This value shows that the customers feel that the Zoo is providing entertainment of an average level. The management seems to be more dedicated towards the improvement of the progress of the services’ quality. The management realizes its responsibility that they have not only to provide amusement but the Zoo symbolizes the care of wild life. This care is reflected through the
People come to enjoy their leisure time by visiting the animals. The perception of animal (wild) care has been changed a lot as compared to the earlier era. People…
The main purpose of this research study is to analyse the operations management of the Virgin Atlantic airways. The discussion of this study emphasizes on the supply chain, customer relationship management (CRM), organisational management, human resource management (HRM) and yield management of the Virgin Atlantic airways.
Those who get along are the ones who succeed and those who fail to evolve are the ones who lag behind. One of the most important of such modern business practices is Operations Management. Operations Management, in its very essence, refers to running the day to day business processes and transactions in the most effective and efficient manner in terms of time, price as well as quality.
Operations management is among the three vital organizational strategies, which are inclusive of marketing, finance and the OM. The tool enables the transformation of raw materials into consumable products that are used in meeting consumer demands. Hotels are vital hospitality organizations that need to employ operations management techniques to ensure sustenance and acquisition of more clientele.
The process modifications were chosen as follows for the service lines: cardiac catheterization laboratory and chest pain unit as well as obstetrics service use Process C. The chest pain unit was chosen in order to facilitate a higher satisfaction rate for patients while trying to keep the resistance at a less than very high level.
The three areas under analysis represent interlinking circles because they depend upon each other and influenced by each other.
Scheduling is concerned with the timing. Operations scheduling is concerned with the specification in advance of the timing of occurrences within the system, arrivals to and departures from the system including arrivals to and departures from inventories within the system.
The author states that market segmentation is a relatively new idea for guiding marketing strategy. In this strategy marketing people identify customer’s needs and interests and then devise their marketing strategy for each type of interests. Marketing of any concept, services, etc require that the marketer should not treat all the customers alike.
According to Nigel, Chambers and Johnston (2010, p. 1), all organization; be it small or large produce some services and product either for profit or not for profit. Consequently all these organizations require operations management which is concerned with creating products and services.
Manufacturing Strategy, Quality Management, Process Analysis, Forecasting Techniques, Service Operations, Inventory Management, Aggregate Planning, Supply Chain Management etc, which are the core areas of a business entity. It is a reality that refinement leads to
Operations Management, in its very essence, refers to running the day to day business processes and transactions in the most effective and efficient manner in terms of time, price as well as quality. (Greasley, 2009). It starts from acquiring raw