To conduct this study, I have used two basic methods. First a secondary research to give me theoretical background about information system. The tools used were: Books, Articles, and Websites along with various charts and reports available and deduced in the course of investigation.
Second primary research to provide a background on ETC and its current strategies strategic objectives, mission and vision, as a foundation for my research The resources conferred with were from analytical activities and personal observations on operation and customer services. Also books and journals were used.
Telecom industry should ever succeed in providing customers to communicate to their kith, kin or co-workers with better approach according to their requirements. When it comes to UAE a nation where employees are present form almost all countries around the world; communication thus is having very high priority. Etisalat is a name heard attached to UAE and its telecom system. ETC is a very rich company with ample excellence of successful history above which they structured their undetermined deep knowledge as telecommunication heart of UAE. Acquisition spree of ETC has revealed as success for them within as well as outside UAE. They have already made up to achieve licenses to work any various other countries across the world. “Etisalat, with its long history of sponsorship and support for community and charitable projects in the UAE, is interested in encouraging the adoption of CSR policies by companies operating in the Middle East, according to Ahmed Bin Ali, Manager of Public Relations for Etisalat.” 3 With their success history in telecom sector, they are even expanding to other areas of business as well.
4ETC has been the solitary donor of telecommunications facilities inside the UAE for the past 31 years. “Etisalat has been the telecommunications service provider in the UAE since 1976, and has built