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Gissaral Electronic business is having main intentions regarding the customer management at (Reponen, 1993): 10
New Technology Scope: Gissaral Electronic business has the future intension of implementing the following key business services and systems. In this scenario there will be following scope for new technology implementation (Reponen, 1993): 11
Management Information system: The term information system can be defined theoretically as “a set of organized components that collect, process, store, and transfer information to carry decision making and control in an organization”. In addition, the information systems store and maintain information regarding important places, people, and things within the organization or in the set up surrounding it (Laudon & Laudon, 1999, p.7; Hoffer et al., 2007, p.429). However, a management information system is an application or function of information system that provides management oriented reporting. In addition, these reports are typically developed on a predetermined schedule and come out in a prearranged structure (Whitten et al., 2000, p.47). 12
Decision support systems/ DSS: For the Gissaral Electronic, decision support system (DSS) will be the first choice, because it provides the comprehensive information for making a decision, and develop information systems particularly designed to aid and formulate decisions. Furthermore, the decision support systems depend on models and methods to create brief tables or an amount that decides a decision (Oz, 2008). 13
Customer information system: The next main choice regarding the technology solution at Gissaral Electronic will be customer information system. We want to implement this system for the business management, data handling and transaction management. This system will be a business management (business information management) system (Computer Sciences Corporation, 2010; ...Show more


Application of new technology: Gissaral Electronic new information system and information technology platforms will offer effective corporate information management. Since, any business can completely depend on the business information gathering and operational data handling…
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