This initiative seeks to establish a customer support service within the outpatient section of the hospital to ensure that some services which were previously not being provided to the clients are made available to them (Wolper, 2011).
Therefore, it is evident that many hospitals across the state lack personalised one on one interaction services to their clients whereby critical issues that affect them on the daily basis are discussed and relevant advice be given to them to ensure they stand a better position tackling those problems effectively (Cleverley, Cleverley & Song, 2011). This customer support service will be basically based on offering valuable information and advice to the clients of the hospital on crucial issues that include; the importance and use of contraceptives, cancer awareness, HIV/AIDS counselling and other home care information that the clients may seek to be enlightened on (Weese & Tucholka, 2007).
The program will be a sensitization initiative that will be providing support services to clients on issues affecting them daily in their health life. According to a research that was conducted recently by the university of Liverpool it indicated many people who end up suffering from chronic diseases such as cancer, diabetes and other immune depressing ailments do so as a result of lack of adequate information on way od leading health lifestyles that will free them from the risk of contracting those disease (Guah, 2011). Basically the customer support service will be offering information to the clients on how to lead healthy lifestyles this will involve information on the types of food and physical activities that people need to take, consultation on the use of contraceptives and also advice on how to manage diseases such as cancer, HIV/AIDS, diabetes etc. (Cleverley, Cleverley & Song, 2011).
The customer support service that we intend to roll out ...
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