STRATEGIES AND TECHNIQUE TO FLAWLESS CUSTOMER SERVICE Abstract Passive and active listening in workplace are vital components that are extremely vital towards the success of any business. Research has confirmed that passive and active listening really build solid foundation of customer service…
Effective listening can only be achieved if both my employees and I consistently follow the necessary steps along with implementing in workplace. Without a doubt, this paper will outline key steps to achieving excellent listening skills in the workplace. Active and Passive listening in workplace Listening and communicating in the workplace is one of the most dynamic aspects of thriving in the modern world of commerce. Communication in essence is a critical aspect because it enables everyone to be productive and effective in the workplace. Poor communication does sometimes lead to personal conflict, waste of funds, poor productivity and culture implemented in workplace. As a manager of a convenience store, it is highly crucial that there are no barriers towards clear communication. Maintaining a convenience store is no easy task. Hence, many aspects of active and passive listening will be addressed in this paper. In the workplace, listening is the process of hearing and interpreting a message. According to research, 80% of time is spent of communicating and listening is a critical part of the communication process. Active listening is an organized form of listening and giving feedback that enhances overall understanding . As a manager, active listening is almost utilized in all aspects of work from interviewing employees to collaborating in meetings. ...
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(Listening Skills At Workplace Term Paper Example | Topics and Well Written Essays - 500 Words)
“Listening Skills At Workplace Term Paper Example | Topics and Well Written Essays - 500 Words”, n.d. https://studentshare.net/other/28344-listening-skills-at-workplace.
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