OPERATIONS MANAGEMENT IN MANCHESTER AIRPORT Name: Institution: Operations management deals with overseeing, designing and redesigning business operations for maximum client benefit. In an airport, there are many operations and all these operations need to be efficient while using as little resources as possible…
The prices for durations of parking are advertised on a large bulletin board and thus, no delays due to bill problems for passengers. The parking time at Manchester airport takes approximately 20. There is a large parking area and thus it is uncommon to miss parking space. Security inspection- with the 9/11 attacks, security in airports have been beefed up. Manchester airport is no different and it security operations thorough. The security procedures take about 3minutes. The delay however is worthwhile. The procedures involve a pat down and screening by X ray machines for dangerous equipments. Those with dangerous weapons are arrested by the stand by police and taken to the nearby Manchester Airport police station. The above security check is for entrance to the airport and not for boarding flights. Queuing- queuing is a security procedure as well as a measure to maintain order. Those in the queue are closely monitored by CCTV cameras while they line up to go and purchase or confirm tickets. This is a fundamental operation activity as it helps maintain order in the airport. The time taken in the queue depends on the number of passengers in the airport. But approximately staying in the Queue cannot take more than 10 minutes. The number of teller stations to which passengers buy or confirm tickets are many and thus efficient operation. Ticket buying and confirmation- The airport has a self check-in ticket kiosk which allows one to insert an id and credit card for validation. The boarding pass then prints itself automatically; this reduces the queues at the counters. They also allow one to view the itinerary and select seats. The process takes approximately 5 minutes. According to McGregor theory of operation management, time is an essential factor, all operations are supposed to be time inclusive (McGregor 34). The introduction of self check in tickets in the airport is thus in line with the McGregor theory. Document Verification- In an international airport such as Manchester, the human traffic is unimaginable. The logistics therefore in of ensuring that everyone is he/she claims to be is thus a nightmare. This operation is both complex and time consuming. It should thus be handled carefully because if handled wrongly could increase the occurrence of a security breach. The counters in Manchester airport are up to the task. The airport has 30 counters for verifying travel documents and thus reduce thee delays at this operational stage. Because of the many counters this process takes approximately two minutes. Waiting bay- The passengers then have to wait for approximately 20 minutes in the waiting bay, this is where the non passengers are left. The ticket is used to ensure only those travelling enter into the next section. The time taken here is because of saying goodbyes. The passengers enter into the center of the airport or the terminuses, while those coming to wave the goodbye go out through another section. Those going out get out through n exit door to avoid confusion. This is operation is helpful as it enables security to monitor movements. Eating/feeding- Tax free hotels inside the hotels ensure that those travelling eat what they want. The hotels offer all types of food. The area is a wireless networking gateway. The food is necessary for long distance travelers who do not want to take food in the plane. Luggage weighing- luggage needs to be ...
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One such approach is known as “core-ring strategy” where the workforce is reduced to a small number of full-time employees to maintain the core business operations. Surrounding this core group is an outer ring of non-standard workers who are hired only when necessary and discharged when not needed (Levine, 2002).
Difficult circumstances in a project refer to situations that are not part of the plans and have not been part of the normal course of events. These situations need outright decisions from the operations manager and from the people in the field, or those who are in direct contact with customers.
This research is being carried out to define operations management and to investigate the following: scope of responsibilities of an operations manager; operations management reconstructed; planning and control techniques; scope of planning and control; planning and control in a manufacturing concern and in a service business.
Activities in an organization can be divided into operations and projects. Whilst operations are ongoing, repetitive and continuous activities in any organization for example finance, accounting, and production. As a consequence, all the efforts of the organization are channeled towards maintenance of operations so as to maintain quality and remain competitive in a globalised environment (Tandoc, 2010:78).
According to Nigel, Chambers and Johnston (2010, p. 1), all organization; be it small or large produce some services and product either for profit or not for profit. Consequently all these organizations require operations management which is concerned with creating products and services.
Service operation management is very different from manufacturing operations management. Service operations management entails fulfilling the end user’s needs and creating a suitable environment for the workers so that they can produce the required specifications of the use. Manufacturing operations management entails producing the required commodity required by the end user.