How has HSBC Chosen to Improve its Knowledge of Customers and Therefore its Decision Making
How has HSBC Chosen to Improve its Knowledge of Customers and Therefore its Decision Making - Case Study Example
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From this paper it is clear that by implementing a DSS the management will be more easy as all the information will be stored at one central database. The organization will be quite effective as data will be stored in a proper manner with not much redundant information. Last but not the least implementing a DSS in the organization will give HSBC an edge and will improve future decision making processes. The solution chosen by HSBC was quite optimal i.e. learning from its past experienced of Subprime mortgage crisis the availability and classification of vital data and information in a timely manner was necessary. Going for the implementation of a DSS will prove quite vital as it will help the managers in the future and provide them with information in concise and to the point manner with relation to the strategic goals of the company hence making the decision making process easier and more reliable. Does this Web site provide opportunities for HSBC to gather data about its customers? Describe the customer data collected at the Web site and explain how that data can be used to improve its business performance. Would you redesign the Web site to increase interactions with customers? The website can prove as a vital source for collecting data of HSBC customers. Firstly from the main website we can collect data that which customers prefer internet banking over conventional banking. Next customers of which country visit the main website in majority. Which specialist service of HSBC attracts most score of visitors. Average amount of time a user spends on the website to get his task done. Which news was found most interesting by the customers.
As the research discussion outlines, the EIS (executive information system) model of DSS should be preferred choice of system to be implemented as its primary function is provision of data in a well defined, organized, summarized and in a collective form…
The paper tells that there are three levels of information to provide the needs of three levels of management: strategic management are served by the Decision Support System (DSS), tactical management level is supported by the Management Information System (MIS), day-to-day operational management are addressed by the transaction processing system
Based on this research in any business entity, strategic business management is paramount to ensure that the goals, visions, plans and objectives of the organization are met. Similarly, it is upon various players in the organization such as business executives, customers, clients, sales agents and distributors among others to come together for the advancement of attaining the corporate goals.
Introduction Understanding consumer behaviour is essential for those who are interested in creating effective marketing plans. Many organisations will have specific departments that are dedicated toward examining consumer behaviour and making direct links to the products and services that are offered by a company.
The term Information Technology is commonly taken as the combination of computer and internet only, however, the management and IT experts describe this term as the obtaining, processing, storing and he spread of numerical, pictorial, vocal and textual and numerical information which is received by the combination of telecommunication and computers making it a microelectronics-based blend.
It happens when people believe losses results in a larger hedonic impact compared to the gains of equivalent magnitude. This research tries to show that loss aversion does not have a fixed effect on the economic activities of all persons under all conditions.
Very often the best ideas and solutions originate when dynamic interactions take place among people, who are actually involved in the creation and use of knowledge. These dynamic interactions are facilitated by social processes, which allow for thought exchange and increase awareness and knowledge.
They see society as institutions of relationships within and stability of these is established from their specific arrangements. The fixers see society as the result of shared values of people within it. Thus, whoever has an inappropriate behaviour is treated so that it illustrates the importance of an order contained within a society.
ry Channel’s television show “How It’s Made.” This show provided me with in-depth details about how a number of products are made including wood chippers, bowling pins, and beef jerky. All of these products are a major part of my life. It was a thrill to see how they are
Edelman has different strategies through which it builds its corporate reputation and forms the main reasons for this presentation. These include:
Quality provision: Edelman ensures the products, people, and services are
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