Management Information System Lead To Efficient Services - Research Paper Example

 The problem in the Java books is the management of supply chain wherein the procured finished goods are sold to customers. Through inventory, the finished materials are recorded, stored, processed, received, and fulfilled for the effective control of operation because it establishes the consistent connection between the purchase of books and delivery. The information system is significant in controlling the inventory of books because after it received orders, the computer-based systems will process the changes in the data.

Thus, it records relevant information automatically. Shajahan (2004) asserts that the system can inform the managers of the items that must be ordered to shipping companies. The author asserted that this system aids business to ensure a high-quality of service for costumes and saves time in searching for the records in the manual system. This strategy is most preferred due to its accurate data or information provided; hence, it prevents companies from shutting down. Furthermore, inventory management avoids “overstocking,” which decreases expenses because of the clear picture of needed materials (Oz, 2009, p. 86). Invoicing Invoice generation refers to the issued bill of a seller to the buyer that includes the price, quantities, and scheduled date for payment (Sagner, 2011, p. 104). Ward (1995) initiates that invoicing, with the help of MIS, will avoid errors during the transaction period between the buyer and a seller.

When conducting transactions, invoice design must be readable, clean, and accurate address and statements. Automated invoicing allows for designing the format that matches the criteria such as MICR (Magnetic Ink Character Recognition) or OCR (Optical Character Recognition) fonts. Thus, it will result in the efficient transaction because of accurate information indicated in the bill including discounts. Repetition and inconsistency of orders and storage prevent problems for managers. Order Fulfillment Costumers are conscious of their time; hence, they want for a fast, accurate, and low-cost services provided to them.

Through the help of MIS, the manager can attain the desires of her customers. When customers order for a specific book, the manager can check its availability on the warehouse and response immediately to their request, which increases customer satisfaction. When compared to manual management, the customer is obliged to wait until he garners the response. However, MIS "synchronize and manage the flow of materials" despite the complexity of resources (Ricker & Kalakota, 1999, p. 66). Thus, the manager can easily meet the demand of consumers and its changing preferences due to MIS.

In addition, customer satisfaction increases due to the on-time distribution system. Unlike in the manual processing in Smith's bookstore, the customers were dissatisfied because the books are delivered late. With the help of inventory control system, the processing of order fulfillment is enhanced. It is noted that on-time delivery of orders signifies an efficient distribution operation. According to Ricker and Kalakota (1999), order fulfillment creates an impact on customers due to the following reasons: on-time delivery, less erroneous mistakes, and convenience in customer experience.