Complaint letter (Analysis of a unsatisfactory experience with a company) - Essay Example

(Insert here) (Insert your street here) (Insert your town here) (Insert your country here)(Insert your zip code)To the Public Relations Officer Townhouse Galleria International Hotel& CompanyLombard StreetTownhouse, San Francisco79601(Insert date here)RE: COMPLAINT FOR POOR SERVICES BESTOWED ON MY COMPANY Dear Sir I am writing this letter to express my strong dissatisfaction because of the poor services that I was subjected to between 15thof August, 2013 and 30th of August, 2013 during the International Orphan Conference.

To begin with, even after booking for my room over a month before, I did not get accommodation facility that I booked for. Secondly, the alternative accommodation provided was entirely in a bad shape with no entertainment and the supply of warm water for bathing. Thirdly, I did not receive the expected assistance required to seek for an alternative accommodation. As a result of this situation created by your establishment, I was forced to seek for a cheaper accommodation in the nearby town, a situation that led in the delay of the opening of the International Orphan Conference I was supposed to attend.

In fact, to state that I was subjected to a psychological and emotional torture accompanied with an outstanding public embarrassment would be an understatement. As it has been the custom, over the years I have had countless satisfying stays in your hotel located in San Francisco, a convenient place for the nature of programs that we hold within and outside the states. Prior booking has also been the most convenient business method between the hotel management and me until the recent event. As you can imagine, the experience went way below my expectations with much consideration of the huge amount of money that I spent in your facilities during the numerous visits.

In addition, I have played a huge role in encouraging my friends to use your facilities for conveniences as it was the case before this disappointing incidence. In the light of this, I am not certain if I will ever feel comfortable seeking services from your establishment. As such, I humbly request for a thorough investigation to be conducted involving the accommodation arrangement to establish why I encountered such an embarrassing situation even after I had booked a room and paid for one of the most important events I was to attend.

Furthermore, I would recommend that legal and ethical actions should be taken against the culprits to swiftly curb and/or reverse this worrying trend and resolve the grossly appalling issue. To be honest, your response to my concerns will highly determine on the further action I will take. If you have any further clarification or questions, you can contact me via md@kleenchildfoundation.uk .Thank you in advance for your prompt response.Faithfully yours,[Your name]