•Furthermore, governments, foundations, non-profit organizations, and other stakeholders continue to work on how to provide cost-effective community-based services to members of the society including the elderly.
•Human service agency workers are major participants of university-community collaborations; hence, the purpose of this study was to investigate their views of community-based services to the elderly in northwest Ohio.
•In particular, the study sought to provide an avenue for them to communicate their understanding of university-community agency collaborations, and identify how their agencies can work collaboratively with a university.
Diversity imposes different communication needs and common examples are in communication between people who speak different oral languages and communication a deaf person and one who is not deaf. In such situations, ability to speak the other party’s language bridges communication barrier and this discussion identifies benefits of bilingualism. Bilingualism improves interpersonal communication skills. This is even evident in children and identifies its significance in the globalized environment (Byrd, 2012, P21, 2nd Pa, L1-3). Among the deaf, use of both sign language and mouthing are able to adjust to communication needs around them for effective communication (Parasnis, 1996, P. 32, L.7-8). Bilingualism also facilitates cognitive competence among the deaf and this can be inferred to other competence areas, even among other population segments (Nussbaum, Scott & Simms, 2012, P.15, L.1). Benefits of bilingualism are therefore diverse and it should be encouraged among the deaf and other population