From this study it is clear that the IDCOP model is based on use of changeable staffing and maintaining a flat number of appointments open for each day patients’ visits. The implementation of this initiative although in a pilot study basis, caused an increase in customer and staff satisfaction and a rise in the net revenue rose. However, ThedaCare Physicians offices were hesitant to adopt this initiative as they felt that it could lead to a decline in their revenue. This study outlines that the other element in the strategy of Toussaint was the adoption of “lean thinking” and therefore the organisation pursed continuous quality improvement. The other element implemented to ensure enhanced quality and increased profitability was the implementation of the ThedaCare Inpatient System (TIS). TIS was developed to ensure enhanced staff morale, improved productivity and enhanced quality by cutting down on waiting time. TIS had various components all drawn from the principles of Toyota Production systems which include value, value stream, flow, pull and perfection. The first element of the system value involves identification waste and doing away with such waste. ThedaCare engaged its senior employees in a five days initiative where they assessed its present approaches and proposition of new approaches to enhance quality. The second element of the system was the value stream mapping where the activities of the organization were assessed and the way they could be reduced to ensure cost saving and improved quality.
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This paper declares that ThedaCare, a health care system having four hospitals based in Appleton, Wiscon has been in operation since 1987. The health care system has pursued an aggressive system strategy since its formation to become a market leader in the competitive health care delivery industry…
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