Services Offered at Brookdale Health Care Centre - Case Study Example

Services offered at Brookdale Health Care Centre

Introduction

Brookdale Medicare is an organization that is highly appreciated for the excellent services it offers to alleviate the plight of the community living in Paramus in New Jersey. In 2010, the facility was rated the best Medicare and awarded an ALFA recognition dubbed Best of the Best. This community enjoys artistic landscaping that is a reason for clients and visiting communities to enjoy as they walk into the facility. The exemplary health professionals offer two types of services. These include dementia care and assisted living. Designed to give nothing but the best in senior care, Brookdale boasts of a state of the art facilities that meet the peculiar needs of the clients. This community blends healthcare with recreational facilities to facilitate fast healing of all the clients that visit the facility. Designed to give senior living conditions, Brookdale takes into consideration the peculiar dietary requirements that promote effective healing in a homely environment. The multifaceted amenities in the facilities such as emergency response, dietary menus, therapy rooms, Wi-Fi services and the library are among the state of the art structures geared towards providing health solutions in a digital era.

Types of Care and Diagnoses

At Brookdale Paramus facility, there are many types of services the community. For instance, the facility offers assisted living, independent living, memory care, health care and skilled nursing among other services. According to Caffrey et al. (2012), Brookdale facility is celebrated for the unique services it has brought to the health sector thus gaining a competitive advantage. Of particular interest to this research is the fact that the facility is more of a home where all assistive care is provided in a relaxed atmosphere. One such type of assistance is accorded to the old persons who continue to enjoy individualized support. This kind of service is what has seen the facility rise to become the best in the region. Memory care is another type of service offered in the facility through prescribed dietary programs designed to refresh the seniors and give them mental stimulation and memory reactivation every day.

Individuals with different cases of dementia are especially cared for using designed programs that see the many professional health workers undergo thorough training to meet the needs of the seniors. As Caffrey et al. (2012) underscore, dealing with persons with memory loss issues is a difficult task that that must be carefully thought out because the whole process can be messy if not handled with utmost care. At Brookdale, specific programs for solving dementia problems are given keen attention should such cases arise in the facility. All these care programs are geared for rehabilitative purposes.

Diagnoses for the senior persons vary in intensity and urgency. By way of example, skilled nursing diagnoses are made for conditions such as stroke recovery, wounds, and a decline in physical strength, dietary disorders, joint problems, respiratory diseases, and diabetes and terminal illnesses. It is noteworthy to mention that the services are offered in a customized manner that makes the seniors feel relaxed and at home. A comprehensive rehabilitation is, therefore, the main objective of the healthcare providers in the facility.

Pros and Cons of the care provided by the facility

From the data retrieved from the Nursing Home Compare page, it is apparent that a number of reviews have shaped the existence of Brookdale facility. To begin with, the facility is celebrated for a number of good things and positive trends in the healthcare provision. For example, it is cited that there exists a good relationship between the clients and the staff. According to Aiken et al. (2017), any successful healthcare provider must maximize the efforts to bridge the gap between the clients and staff so that a mutual relationship is established and maintained for effective service delivery. Another pro for the facility is that there are good connections the management has established with other networks as a marketing strategy. This is especially good for it increases the publicity of the facility thus attracting more clients. Further, the residents in the facility are very friendly. It is important to mention that every worker enjoys serving a team of cooperative and friendly individuals. Such are the ones found in the Brookdale facility.

On the other hand, there are a number of negative reviews characterize the chosen facility for this research. To begin with, it is apparent that most departments lack an elaborate communication system thus making the entire workplace look a bit confused and messy. This can be blamed on the disorganized leadership that does not seem to streamline the operations of the facility. Workers have equally expressed complaints that oftentimes, the working conditions are very difficult as attention is only paid to the clients and not the workers who provide services. As a result, the facility has seen constant negative reviews and turnover cases that are as a result not being mistreated at work. Presently, it is the feeling of a majority of workers that the facility is thoroughly understaffed considering the nature of individualized services required by the clients in this digital age. Understaffing is closely linked to occasional abuse at work that amounts to massive mistreatment of workers while on duty; this is to blame for the turnover.

The negligence of management towards employees is a serious con in the company. It is apparent that favoritism among employees has been happening as there are certain members of the workforce who are more preferred and entrusted with different jobs while others are ignored. This has not only compromised unity but also sowed the seed of disinterestedness among the workers. Closely connected to this is the fact that insurance costs for workers are too high. This is a reason that is enough to scare potential workers willing to join the facility. The short health breaks given to workers are seriously complained about because mental exertion characterizes the better number of employees in this facility. As a result, a majority of the workers express their wish for overwork to be urgently addressed.

Financial Overview

A number of payment options are available to the members depending on their preferred choices. For instance, there is Medicare Insurance Service that gives health finding to seniors who are around 65 years old. This is acceptable in Brookdale. The Medicare services are divided into three parts namely A, B and C. These plans vary depending on the inpatient, outpatient and professional services associated with healthcare (Winegar, 2007). The patients or clients who visit the Brookdale facility are allowed to use medical insurance, Hospital Insurance and Medicare Advantage plans as acceptable payment methods for services offered such as respiratory, diabetic, joint problems, dietary problems and wound care among others.

For clients with limited income, the facility allows them to use Medicaid. This is a service offered by the government to low income earners. This service also makes partial assistance to those individuals with other medical insurance plans. In summary, the payment options in Brookdale consists of Skilled nursing which uses Medicare, private insurance, and long-term care provision. It is also evident that clients who choose to use personal funds as a payment option can also be allowed to do so. A variety of payment options are therefore available to them.

Laws and Regulations at Brookdale

Brookdale facility is guided by a number of laws and regulations. These regulations guide the operations of the facility such as purchases, accounting, relationship with the clients and financial issues. For instance, Code of Business Conduct and Ethics is one regulation that is grounded on the Joint Commission that regulates the operation of all services in businesses in the nation. Secondly, senior financial officers and other management personnel are bound by the Code of Ethics that are enshrined in the Joint Commission to ensure that nothing but professionalism is observed at all levels of operation in the business.

Other regulations involve contract principles and purchase of goods and services. In the facility, it is clearly stipulated that vendors are bound to supply all agreed goods and services without fail and that the terms and conditions of services are to be observed to the letter. By way of example, payment for the delivered goods is only possible after delivery and this is done only through invoices and certain waivers acceptable to the firm. Among the managers and financial experts, the regulation on conflict of Interest is thoroughly stressed because it seeks to promote harmony among the workers. All these laws and regulations are in line national business policies.

Recommendations for Improvement

From the discussions above, it is evident that Brookdale facility has scaled heights in the provision of healthcare services to senior persons. The services in areas such as assistance to old members, state of the art facilities and personalized attention are key determinants of success. However, based on the reviews from clients and workers, a number of recommendations can be made to improve the operations of the facility. First, the management should improve the welfare of the workers through proper treatment. It has been cited that in many instances, workers have undergone different forms of abuse while at work. This involves physical and verbal abuse. As a recommendation to the management, the welfare of the workers should be improved so that everyone can offer their best services to the facility.

Secondly, the facility should rethink the management and communication in all the departments. It has been the complaint of many that effective communication is sadly lacking in the facility. As a result, communication seems to be haphazard and messy. This should be streamlined and revisited. Finally, the remuneration of the workers should be increased in order to limit the cases of turnover.

Conclusion

In conclusion, the research paper has investigated the operations at Brookdale facility which majorly cares for the needs of the old. It is clear that the management has strived to place the facility on a competitive platform through the excellent provision of rehabilitative services. However, reviews indicate that certain rooms for improvement are still present. These should be exploited for the greater transformation of the healthcare center.