As the report declares there are therefore indicators that will help the stakeholders know if the healthcare system being provided is of quality. The first one is effectiveness; it means the degree to which a reasonably quality healthcare has been in fact attained by the service provider in question. This means therefore looking at the evidence that provides attainability of quality healthcare; for example number of medical errors and accidents that has occurred before and after the pursuit of quality, death toll of the patients among other things. These means that the system must provide appropriate services in accordance to the community it serves. It could also include the preventive measure the system partakes in order to improve the overall health status of the society, as it is said, prevention is better than curration.
This discussion stresses that the second indicator is patient centeredness/ responsiveness which mean the extent to which the healthcare system puts patient at the center of its service delivery. This means looking at patient satisfaction; it analyses the experience of the patient in terms of the degree of care that the person was given, how well the patient understands his ailments, communication between the patient and the care givers and the recovery timeline of the patient if it was reasonable. Further the system must comply with patient’s expectations, desires and wishes; that is to say its mode of operation must be acceptable to the patients.