QUESTIONAIRE: SECTION ONE: PERSONAL INFROMATION 1. Are you: Male Female 2. What is your age? 18-24 35-44 55-64 25-34 45-54 65 or over 3. What is the highest level of formal education you have completed? (Please check only one.) Attended High School Attended College Post-Graduate Study Without Degree Graduated High School Graduated College Post-Graduate Degree 4…
How often in a year will you be in a convention or conference center? [ ] 1 – 2 times [ ] 3 – 5 times [ ] 5 or more times. 9. Was this your first visit ? Yes/NO 10. Would you recommend the center to friends or professional contacts ? YES/NO 11. Would you come back to the center ? YES/NO SECTION TWO. SUBSECTION A: QUALITY SURVEY: 1 Poor 2 Fair 3 Good 4 Very Good 5 Excellent QUESTION Scale 1. WHAT WAS YOUR OVER-ALL EXPERIENCE LIKE? 1 2 3 4 5 2. HOW DID YOUR EXPERIENCE COMPARE WITH YOUR EXPECTATIONS? 1 2 3 4 5 3. HOW WELL ORGANIZED WERE THE SIGNS & DIRECTIONS? 1 2 3 4 5 4. HOW COURTEOUS WAS THE STAFF AT THE CENTER? 1 2 3 4 5 5. HOW CLEAN AND TIDY DID THE CENTER SEEM TO YOU ? 1 2 3 4 5 6. RATE YOUR EXPERIENCE WITH THE PARKING FACILITIES ? 1 2 3 4 5 7. RATE THE AMENITIES THAT YOU USED LIKE WASHROOMS 1 2 3 4 5 8. RATE YOUR EXPERIENCE WITH ANY OF OUR SPECIAL SERVICES 1 2 3 4 5 9. HOW DID YOU LIEK THE FOOD SERVED AT THE CENTER? 1 2 3 4 5 10. HOW WAS THE SOUND OR AUDIO SYSTEM AT YOUR PRESENTATION? 1 2 3 4 5 11. HOW WAS THE VISIBILITY OF ANY PRESENTATIONS YOU SAW? 1 2 3 4 5 12. RATE THE ADMINISTRATION AT THE CENTER IF YOU USED THEM ? 1 2 3 4 5 SECTION TWO – SUBSECTION B - IMPORTANCE SURVEY: 1 Not important at all 2 Somewhat unimportant 3 No opinion either way 4 Somewhat Important 5 Extremely Important Question Scale 13. HOW IMPORTANT TO WORK WAS YOUR VISIT? 1 2 3 4 5 14. RATE THE IMPORTANCE OF CONFERENCE FACILITIES TO YOUR PROFESSION 1 2 3 4 5 15. HOW IMPORTANT IS THE LOCATION OF A CONFERENCE CENTER TO YOU? 1 2 3 4 5 16. HOW IMPORTANT TO YOU IS SUPPORT STAFF AT A CONVENTION CENTER? 1 2 3 4 5 17. HOW IMPORTANT TO YOU ARE THE TECHNOLOGIES USED TO DELIVER PRESENTATIONS? 1 2 3 4 5 18. HOW IMPORTANT TO YOU IS THE AVAILABLITY OF FOOD AT A CONVENTION OR CONFERENCE CENTER? 1 2 3 4 5 19. HOW IMPORTANT TO YOU IS THE SETTING OR ENVIRONMENT WHERE YOU MEET CLIENTS? 1 2 3 4 5 20. HOW IMPORTANT IS ACCESSABILITY BY PUBLIC TRANSPORTATION FOR YOU? 1 2 3 4 5 21. HOW IMPORTANT IS AVAILABLE PARKING TO YOUR CONVENTION NEEDS? 1 2 3 4 5 22. HOW IMPORTANT TO YOU ARE MAJOR URBAN LOCATIONS LIKE LONDON FOR A CONFERENCE CENTER? 1 2 3 4 5 23. HOW IMPORTANT TO YOU ARE SUPPORT STAFF AT A CONVENTION CENTER ? 1 2 3 4 5 24. HOW IMPORTANT TO YOU IS CONSISTENCY WHEN DEALING WITH A CONVENTION OR CONFERENCE CENTER ? 1 2 3 4 5 ADDITIONAL COMMENTS: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ //--/--// 1 b. QUESTIONAIRE ANALYSIS: While there are some important and notable limitations or slight problems, the content of the questions is arguably the biggest strength of the questionnaire First, the content is a solid reflection of the needs in consideration. That is, the questions capture both the general concerns of anyone who is visiting a conference center, but also and very specifically, addressing the needs of someone who has a part or role in booking or carrying on the administrative function of interacting with a conference or convention center. The general questions are primarily focused on the facilities, and the staffing. The focus can be said on both acknowledging or recognizing what is needed or required, over and against the specific needs of a conference goer. While there is some room and some questions that focus ...
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