Human Resource Management of Homecare Housing - Essay Example

?Human Resource Management TASK: You have been recently appointed by the board to act as a ‘Strategic Business Partner’ to help them to deal with theissues faced by the organization. The CEO has asked you to write a report of the HR issues currently facing by the Home Care housing. 1) Summarise and critically appraise the HR issues currently faced by Homecare Housing including any links between them. The HR department of an organization is a critical element for workers’ well-being in any company, no matter how big or small the company is. HR tasks consist of payroll, recruiting, benefits, dismissal, and keeping all workers up to date with federal and state tax laws. Whichever confusions occur regarding the mentioned issues or the root major lawful problems of the company, HR person is responsible to take care of the issues in order to offer major satisfaction to the workers. But at the same time small business establishments frequently don’t have the employees or the budget to appropriately handle the nitty-gritty elements of HR. Because of this, small business companies have increasingly outsourcing their HR requirements. But at the same time, HR, when relating to health care business, can be defined as the different types of medical and non-medical employees accountable for public and person health intervention. Here, Homecare Housing Association handles 20 units extend over south east England. This includes three ex-local authority old persons’ homes, 10 ex-local authority committee housing estates, and seven new purpose built particular requirements housing growths, mainly sheltered housing for the disabled. As a ‘Strategic Business Partner’ of the company it’s my duty to help the company to deal with the various issues faced by the company. One of the main issues faced by the company is that women handle only the certain positions, roles and particular department. So that it will affect the overall functioning of the Company. Over the last 12 years, the organization has developed from a small voluntary group running organization to two new housing developments employing approximately 600 people. Out of these, 60% of them are female and 40% are male. Majority of the workforce are women. So the women must ready to handle the duty of every department and ready to take care of all the activities. As a ‘Strategic Business Partner’, it my special duty to manage all these activities. The affiliation among health care and human resources is extremely complex, and it needs further examination and study. While examining health care schemes in a worldwide context, many universal human resources questions and issues occur. A number of the issues of greatest significance will be examined in detail further which consists of the composition, size and allocation of the health care employees, issues relating to workforce training, the immigration of health workforce, and the level of economic growth in a particular state and socio-demographic, environmental and cultural issues. The difference of size, allocation and composition inside state’s health care employees is of large concern. As I mentioned earlier, a Strategic business partner has certain duties and responsibilities to do. When studying in detail, I have talked and discussed with some employees and managers in the organization, when I have understood some issues being happened in Homecare Housing association. Some employees are not satisfied with current situations and some customers of this company are not satisfied with the service offered by the company. So it is my duty to study in detail about these problems and to solve these problems. For that, I would be discussing about the demands and problems of the work force in the company. In every organization the value for employee satisfaction should be high. Employees working in every organization should be treated in a descent manner; if the workforce is satisfied then only organizations can achieve their goals. So as a strategic business partner, I would be planning some strategies to assure the support of the workforce in Homecare Housing association. In Homecare Housing association, units based employees are large in quantity than head office based employees. Both head office based and unit based employees are working for the success of the company, but the difference here is Head office based employees are controlling the unit based workforce. The rate of scale of both these categories is different. It doesn’t matter, but the thing is salary or wages should be given in an appropriate manner, like salary according to the performance of each employee. The main benefit of this scheme is each and every employee in this organization would be performing their best in order to attain the best salary and it would be a real advantage for the organization to achieve the goals. Employee survey has found that there are some concerns about travel to work difficulties, if this is a problem for the employees, then the problem should be discussed and solved immediately. Travel to work difficulty may occur due to various reasons like long journey, vehicle problem, distance, time adjustments etc. This kind of problem would be discussed immediately by consulting with the top management/ Board of directors. By implementing an effective work shift system, this problem could be solved. Shift system for working should not be implemented without consulting the employee unions or employees. Because many employees would be facing travel to work problems, so by discussing and asking employees opinion this kind of plan could be implemented. In case employees are disagreeing with night shift works, by offering extra wages for nightshifts this problem could be solved. So, this kind of problem would be easily solved. Another major problem the HR department is facing is recruitment of well talented candidates for the job. Recruitment in some areas is seemed to be difficult, with falling levels of applications for advertised posts, and managers have complained that the quality of applicants has been poor. Some posts have had to be advertised repeatedly to find out a suitable candidate. Auxiliary and office staffs departments are facing lack of well talented employees. This is a major problem, because talented workforces are always the core assets of every organization. At the time of recruiting, talent and qualification should get priority. For finding and recruiting talented candidates, there should be an effective HR team to control and supervise the interview process. Educational merits should get the priority. Interviewers should have the skill to find the appropriate candidates and should give them proper training and offer them appropriate jobs. Otherwise the situation would be very worst. Rewards and compensation strategy should be planned deeply and implemented, it is related to performance based pay and it would be a positive point for both the employees and company. To increase and improve performance, performance based payment would help a lot. On my first tour round the units, many managers reported recent issues to me. One unit manager has suspicions that a number of staff has been accessing inappropriate websites whilst on nightshift and that they have been circulating offensive emails to other staff members. After hearing an issue like this, I planned a method to stop offensive activities like this. Because, I really think that it is HR department’s job to control this people and make them work appropriately. Accessing inappropriate websites whilst on nightshift could be controlled and stopped by installing software to block such sites or such activities could be blocked from the server controlling department. By blocking those sites and making passwords could be effective for this problem. Next is circulating offensive emails to other staff members, this also could be stopped through the same method. IT department, who are responsible for IT controlling could be able to stop this offensive activity. By adding a declaration letter or message in every mails sent by the staff members (telling that company is not responsible for any offensive activity in this mail, it is personal from the individual sender). Another method is by giving proper training to the employees during the training period, telling them such activities are really punishable and unethical. Trouble makers inside the company could really make conflicts. One manager told me about such a trouble maker. HR manager should be able to deal with such trouble makers, telling them about the culture of the organization and convincing them that this kind of trouble is not allowed here. This is because of deficiency in training, but after proper training also if some are making trouble, the company should fire them. In another unit, a complaint has been received from the family of one resident that small sums of money have been going missing and they have blamed the units cleaning staff. The manager of the unit wants to act quickly as the family have threatened to go to the local paper with their allegations. This shows unethical behaviour of cleaning staffs, this kind of activities are not at all allowed in this organization. Company’s first preference should be satisfaction and safety of their customers. Guilty staffs should be fired as soon as possible; there should not be any compromise in it. Otherwise it might affect the goodwill of the company. 2) Investigate in detail one issue facing the organization, the options available for addressing it and what recommendations you would make for improving the situation. The main issue faced by the organization is about the employees, the problem asked to discuss in this context is a single issue which is more severe in the organization. The severe issue that facing by Home care housing and causing multiple issues and problems is the agonies facing by the employees in travel to work. In normal conditions the employees are considered as an asset to the organization and they are supposed to give complete support to the organization and to add value to the ethical organization where they are currently working. But the traveling problem occurring for the employee of Home care housing Association is becoming a major issue. Moreover, the cost for the staff who works for the head office and the problem with the shift pattern in job are also some issues occurred in the organization. Because of the problem discussed in the above section, the other employees and the employers are in vain, the performance of the employees becomes poor due to the certain agonies faced by them and this further lead to the increased employee turnover. The employee turn over has also been an add on risk to the employers and to the recruitment division for conducting new recruitments. The recruitment process is also in dilemma, the company has been advertising for the employees several times and the company is not in the position to hire employees with all the required capabilities and potentials which they are expecting. With the lack of recruitment of able employees in the organization, many of the operations in the organization are losing its normal rapid flow and they are also at the stage of slight pause. The other problem with the employees witnessed by the company is the unauthorized access to the certain inappropriate websites, which I have discussed earlier. During the night shifts the employees circulate offensive mails to the collegues; the persons cause much nuisance to the mangers and to the organizations. The Manager’s main intention was to get rid of the miss behaved employees in the organization. Another issue faced by the employees was money theft within the organization by the cleaning staff. These issues within the organization are found to be pathetic, and they cause trouble to the managers and to other senior management people in the organization. The 1990s have seen remarkable alterations in worldwide business and trade. Once secure marketplaces are at the present in fierce battlegrounds, where organizations aggressively struggle for their share in opposition to both overseas and domestic contestants. It is not surprising to discover that in a rising number of organizations that a large amount of personnel are of other states. As a result, HR departments and their experts have to be recognizable with features and concerns of operating crossways states and cultures. When it arrives to operating in a worldwide context, most companies and most HR experts are at an early phase of learning. Due to the impact of globalization, organizations have changed a lot. So, globalization is forcing every manager to wrestle with complex problems as they look for to gain or maintain a competitive benefit. The organization Home care housing has considered the single entity that leads to the numerous arousals of issues regarding their employees. Another important issues faced by the Homecare Housing Association is regarding the employees. Employees are the backbone of every organization. Any single problem associated with company affect the entire profitability of the company. The primary reasons of breakdown in multinational undertakings stem from are short of understanding of the indispensable differences in organizing human resources, at every level, in foreign surroundings. Certain organization viewpoints and practices have proved flourishing in the domestic surroundings; however their application in foreign surroundings too frequently guides to disappointment, breakdown, and underachievement. These "human" thoughts are as significant as the monetary and marketing criterion upon which various decisions to carry out international venture depends. Problem with employee also lead to increase in employees turn over in the company. The management has to be taken requisite planning and control measures to overcome the problem faced by the employees. Recommendations: The various recommendations to the mangers in the organization about the methods to adopt in dealing with the employees should be much keen and successful. The mangers should be very cautious to deal with the employees. The various steps taken should be well planned and practical oriented. The first and the foremost the employee turnover should be reduced, “consider other options — such as alternative work schedules or flextime, or perhaps preventative health care and wellness programs such as fitness center memberships — as possible cost-effective benefits. Don't forget that perks or non-cash reward to recognize exceptional performance” (Reducing Employee Turnover 2002). The recruitment should be much planned and the selection should be done based on the competency screening and the behavior based testing, i.e. to select the right person for the right job. No neglecting should be done on the people with innate talent, capability, skills and the professional approach. To offer attractive, competitive and comprehensive benefit package for the employees, which include the insurance, medical claims and the disability insurance. The working hours should be limited and there should not be given long working hours; flexible working hours should be the motto. The smart workers should be provided than the hard workers, because the smart workers can grasp things better and do the work assigned to them effectively and efficiently. This can help in contributing for high productivity, which includes the up lift of the company and the increased profit for the company. The employees should be given an opportunity to offer their opinions and the suggestions for the improvement in the organizations, they should have opportunity to share the knowledge of the job, should be given adequate training sessions, presentations, and to ensure the own learning of the employees. To facilitate employees with work and life balance, provide flexible start and stop time for work and to have time to spend with the family, and not to carry work to the home, leave tensions at office itself and not carry to home. Reference List Reducing Employee Turnover. 2002. MissouriBusiness.net. [Online] Available at [Accessed on 07 January, 2012]. Read More