San Francisco Prescott Hotel - Essay Example

San Francisco Prescott Hotel Introduction The Prescott Hotel is located in the major hub of San Francisco near the Union Square. It is the hotel where great tastes reside and return for a beautiful customer experience and club level amenities and accommodations. The hotel is located in the centre of the city with its links to all the major entertainment and dining places. The experience of living is shared with the exotic tourist destinations of the city and gives easy access to the customers to all sorts of world-class facilities. Overall, the Prescott Hotel is marked as one of the best hotels of the world and the experience for customers is simply unmatchable. The hotel offers some of the best services to its customers. From celebrities to business executives, from families to groups of friends, the hotel fits the needs of all its guests. The experience is unmatchable and the hotel is marked as one of the bests mainly because of the front desk staff here at Prescott. The front desk staff plays a major role in any hotel’s success and progress. They tend to carry out some of the major activities related to the customers including welcoming customers, listening and responding to customer complaints and needs, allocated check ins and check outs, ensuring security arrangements, settling customers’ accounts, and giving them important information or messages (Sterling, 2010). The hotel pampers its guests and provides them with a number of facilities that would add up to their amazing experience. It gives club level accommodations to the guests including complimentary breakfast and a free hosted bar night for two hours. The wine receptions in the evening for business executives and friends are hosted in the lobby lounge near the fireside. This is completely arranged and handled by the employees of Prescott. The front desk department has the duty to ensure all the events and services are given to the customers and there are no complaints. The staff at Prescott is friendly, highly professional, and trained in providing guests a remarkable experience. As we know that the biggest attraction that the hotel has is its location. The building of the hotel was originally built in early 1900s giving it old world elegance and adding to the historic importance of the location. The hotel lobby lounge adds to the historic importance as it includes paintings and interior which reflects the historical details related to the city. Prescott has trained its front desk department with all the necessary details about the paintings and the building. The employees seem to have absorbed the culture and environment of Prescott and they would greet all visitors and customers with hospitality and gratitude. Moreover, the location of the hotel allows customers of all sorts coming such as businessmen from all over the world for their business meetings and tours. These businessmen are attracted towards Prescott because of its professional environment and central location. Thus the front desk department is also trained towards treating the business executives with pleasure and in a professional way offering them all the facilities that Prescott has for them (Kimpton Hotels & Restaurants, 2014). The front desk department would offer the Prescott services to the businessmen as the hotel has many facilities such as free tea and coffee every morning, 24-hours business services, wireless internet in all places including meeting halls, business meeting rooms with large space capacity and safe-deposit boxes at front desk. The hotel is perfectly designed and facilities are given according to the needs of business executives. Businessmen get a number of facilities including meeting rooms at reasonable rates. For corporate event, there is space of over 5,000 square feet, and the meeting rooms have floor-to-ceiling windows as well as a grand staircase seats for up to 250 standing. The executive boardroom is designed with natural light entering the room and having a professional intimate environment that would seat 10 people comfortably. There is also a fitness center for everyone that has free weights, spa services and cardiovascular equipment. For businessmen and other guests, the Town Car service is complimentary on weekday mornings throughout downtown San Francisco (Brown, 2006). Prescott Hotel is one of the finest hotels of the world. In San Francisco, it offers some of the best services because of which it has earned the certificate of excellence in 2014. The staff of Prescott is the top most reason why it has reached this level. Many customers walk out happily with the services that they received. The front desk department is the first expression for any hotel, and at Prescott this department is trained by professional trainers who give these employees sessions for customer dealing, customer satisfaction, and customer care. The front desk staff facilitates the guests on the door and ensures that they receive a warm treatment throughout their visit. The services include visible and invisible ones which they carry out. The visible services are greeting, guiding the customers to the facilities and services, getting the formalities and forms filled, handling the accounts, handing over the keys, and escorting them to their rooms. The invisible services that they carry out which the customers cannot see are taking and managing the reservations, getting the rooms prepared as per the customers’ requirements, and getting the luggage to the customers’ rooms. The target customers of the Prescott Hotel are businessmen who visit San Francisco for business purposes. The customers expect a cooperative atmosphere where their needs will be fulfilled. They expect to carry out their business meetings and conferences in a suitable environment along with services that could relax such as fitness centers and wine receptions. As the customers go through the Prescott experience, they feel cared, fulfilled, and valued as the staff at Prescott is trained towards the hospitality of their customers. The front desk staff is trained to deal with these businessmen and provide them with their needful. The front desk department manager has taken care of these things as businessmen frequently visit Prescott due to its great services. There are many activities and services provided by the Prescott Hotel San Francisco that make it one of the best hotels of the world suitable for tourists, families, and business executives. Apart from the quality services and facilities provided by the hotel, the front desk staff is managed and trained to serve the customers to the best, and the central location of the hotel serves as an attractive feature which makes the hotel the first choice of every customer. References Brown, K. (2006). Karen Brown’s California: Exceptional Places to Stay and Iteniaries. Karen Brown’s Guides Kimpton Hotels & Restaurants. (2014). The Prescott Hotel. Retrieved from http://www.prescotthotel.com/san-francisco/hotel.html Sterling, R. (2010). The Unofficial Guide to San Francisco. John Wiley & Sons Read More