Operational Management Issues for Services - The dimensions of operations management

Operational Management Issues for Services - The dimensions of operations management Essay example
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Operational Management Issues for Services The Dimensions of Operations Management Table of Contents Table of Contents 2 Introduction 3 Theories and Concepts Related to Dimensions of Operations Management 5 Challenges faced by a Head of Operations in Automobile Industry 10 Managing Various Customers 11 Managing the Experiences and the Outcomes 11 Understanding the Concept of Service 11 Handling the Coordination amid Different Parts of the Organisation 13 References 15 Bibliography 18 Introduction Operations management is a dimension of management that concerns with designing, controlling and overseeing the production process along with reforming the operations of business for the deliverance


Tactical issues or factors entail methods of project management, structure and layout of plant, selection as well as replacement of equipment. The issues in operations include management of inventory, inspection and quality control, policies of equipment management (MIT Sloan School of Management, 2013). Operations management issues for services comprise various aspects that entail development of new services, managing experience in services, analysing the process along with yield management among others (Johnston & Clark, 2005). Service is the hub of economy in every society. Services, infrastructure and communication play a significant role in every sector of economy. Services in government play a stabilising role in the environment in terms of growth in economy and investments (Fitzsimmons & Fitzsimmons, 2004). ...
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