Cycles of Failure, Mediocrity and Success and the Role of Staff Empowerment on Breaking the Cycle

Cycles of Failure, Mediocrity and Success and the Role of Staff Empowerment on Breaking the Cycle Essay example
Undergraduate
Essay
Marketing
Pages 8 (2008 words)
Download 0
Cycles of Failure, Mediocrity and Success and the Role of Employee Empowerment in Breaking the Cycle Customer inserts his/her name Customer Inserts Institution’s name Abstract This paper explores the concept of cycle of failure, mediocrity and success in the light of existing literature from various journals and books…

Introduction

This paper examines the concept of employee empowerment in critical depth by examining the various managerial and organizational forces that can throttle the existence of an empowered workforce. The effect of empowerment on the three cycles is thoroughly examined in this process followed by conclusion and recommendations. Keywords: cycle of failure, cycle of mediocrity, cycle of success, empowerment Cycles of Failure, Mediocrity and Success and the Role of Employee Empowerment in Breaking the Cycle Literature Review and Discussion The role of employee motivation in generating customer satisfaction has been traditionally studied in the context of employees within the service sector. This is because from the company’s perspective frontline interactions with customers are a significant way of attaining competitive advantage and differentiating oneself (Lovelock, Wirtz, & Chatterjee, 2007). Hence, employees dealing in frontline work are expected to anticipate the needs of customers, deliver the service based on customized needs and build long term, personalized relationships with the customers. Thus, staff empowerment is a crucial aspect of maintaining employee motivation and customer loyalty. ...
Download paper
Not exactly what you need?

Related papers

Warfare about product life cycle
In order to accomplish different marketing functions in the most effective manner, it is quite necessary for the management to undertake different marketing strategies at different time periods (Cole 2003). Different marketing strategies undertaken by business organizations are quite crucial for the organization as they are directed to achieve a specific and long term business objectives. In line…
Product or brand success
In this case, exiting investments can be accelerated, eliminated or de-prioritized. Again, the resources within the business can be allocated or re-allocated to active investments. Normally, portfolio decision approach is characterized by changing and unforeseen information, vibrant opportunities, various objectives and strategic considerations among many others. Also, a variety of decision makers…
The future success or failure of Walmart Co.
4. Construct a SWOT analysis for the organization. 5. Review the research and based on one’s conclusions, what corporate strategy would be recommended for the next five years of operations? The Future Success or Failure of Wal-Mart Stores, Inc. Brief Background and Mission/Vision Statement The origin of Wal-Mart was traced in 1962 through the opening of a discount store by the founder, Sam…
Report: Critically evaluate the role of accounting in the collapse or failure of your company
However, the most cited reason for the collapse of the bank is the application of Creative accounting by the top management of the bank, seeking to serve their own interests and deny the general public an opportunity to get a true glimpse of the nature of the bank’s financial situation (ANCODEESPANA 2012, p7). This has led to the recent CEOs of the bank being removed from their position, owing…
Product life cycle (PLC)
Introduction Stage Pepsi Next is a beverage drink manufactured by Pepsi. Pepsi introduced it into the United States market in 2012, and therefore, it is at the introduction stage. Ever since, Pepsi has introduced the product to the international market. The company had a strong launch for the product. This shows it commitment to making the product globally recognizable. Its target market includes…
branding and product life cycle
In this stage the products are newly launched in the competitive market place by the organizations. In this product life cycle stage, monopoly can be developed based on the demand and efficiency of the product. The organizations generally achieve losses rather than profit during this product life cycle stage. The organizations generally implement aggressive promotional strategies in order to…
"Service Failure"
The sale date was July 2013 and the relatives were supposed to fly out in January of 2014. Last month, my friend’s sister who had also bought a ticket during the promotional period reported to her that she and her husband needed to re-schedule their flight. Apparently, the airline had cancelled all morning flights for that route. Affected passengers were given the chance to move their trips to…