• Home
  • Subjects
  • Marketing
  • Cycles of Failure, Mediocrity and Success and the Role of Staff Empowerment on Breaking the Cycle

Cycles of Failure, Mediocrity and Success and the Role of Staff Empowerment on Breaking the Cycle - Essay Example

Only on StudentShare

Extract of sample
Cycles of Failure, Mediocrity and Success and the Role of Staff Empowerment on Breaking the Cycle

The paper tells that the role of employee motivation in generating customer satisfaction has been traditionally studied in the context of employees within the service sector. This is because from the company’s perspective frontline interactions with customers are a significant way of attaining competitive advantage and differentiating oneself. Hence, employees dealing in frontline work are expected to anticipate the needs of customers, deliver the service based on customized needs and build long term, personalized relationships with the customers. Thus, staff empowerment is a crucial aspect of maintaining employee motivation and customer loyalty. From the above it follows that poor working environment can translate into poor customer service with employees dealing with their customers the way their managers treat them. Furthermore, employee turnover is attributed to what is known as the “cycle of failure”. In other cases, some degree of job security is present but there is little room for practicing one’s own initiatives. This situation arises from the lack of empowerment and is termed as the “cycle of mediocrity”. However, by employing the right tools of empowerment, the management of any company can develop a positive attitude in service employees which is known as “cycle of success”. The “cycle of failure” is attributed to the delegation of monotonous, mundane tasks to cheaply hired and untrained employees by employing the division of labor philosophy. This cycle is split into two cycles that work simultaneously. ...Show more


This paper explores the concept of cycle of failure, mediocrity and success in the light of existing literature from various journals and books. Furthermore, it attempts to explore the notion of employee empowerment as defined by researchers. …
Author : adamssalma
Save Your Time for More Important Things
Let us write a custom essay on your topic
"Cycles of Failure, Mediocrity and Success and the Role of Staff Empowerment on Breaking the Cycle"
with a personal 20% discount.
Find out more

Related Essays

Warfare about Product Life Cycle
The paper explains the concept of warfare in the context of marketing activities and strategies undertaken by the business organization. In direction to this the prime objective of this paper is explains different warfare and strategies, which are required to be taken into account from the side of the organization for the purpose of achieving some crucial long term success and sustainability within existing highly dynamic and competitive business environment.
17 pages (4250 words) Essay
Product or brand success
Basically, product success can be defined as the capability of a specific product to meet the requirements of a consumer in the market. When defining product success, it is important to consider portfolio management.
14 pages (3500 words) Essay
The future success or failure of Walmart Co.
Review and analyze the vision and mission statement. Is the company following the stated vision and mission? 2. Complete an external assessment, utilizing Porter’s model for a competitive analysis. 3. Evaluate the organization’s Intensive Strategy, in the areas of Market Penetration, Market Development and Product Development.
3 pages (750 words) Research Paper
Report: Critically evaluate the role of accounting in the collapse or failure of your company
However, the trend has now changed making the bank collapse. While there are many questions that linger regarding the causes of this collapse, it is apparent that accounting practices, both legal and illegal played a major role in making the Bank collapse.
7 pages (1750 words) Essay
Product life cycle (PLC)
Retailers demand high quality and cheap products from the industry. There is as well pressure from consumers who insist on food safety and healthy products. This paper will look into a couple of products in the food and beverage industry belonging to different stages of the product life cycle.
5 pages (1250 words) Assignment
branding and product life cycle
Generally product life cycle consists of four common stages, such as introduction, growth, maturity and decline. This part of the essay will discuss about these four stages of product life cycle. Introduction The introduction stage of product life cycle is characterized by the low sales growth rate of products.
4 pages (1000 words) Essay
"Service Failure"
In the middle of this year, my friend who lives in the Philippines had booked local flights for eight of her relatives with one of the budget airline companies in the region. She was motivated to purchase the tickets early since they were cheaper due to the airline’s buy-now, fly-later promotion.
3 pages (750 words) Essay
The Yuan Dynasty is the Golden Age of Chinese Drama
As the report, The Yuan Dynasty is the Golden Age of Chinese Drama, stresses the story line behind the play was based during the period when Han rulers faced the Khan rulers who were considered to be the strongest in the region. The Han emperor is said to have lost his woman after a session of manipulation by an evil and courtier. 
1 pages (250 words) Research Paper
Find out how much would it cost
to get a custom paper written by a pro under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email