We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Customer services - Essay Example

Comments (0) Cite this document
IMPROVING CUSTOMER SERVICES Name University Course Instructor Date Introduction Offering an effective, friendly customer service is crucial to product selling and building of strong and loyal customer base. Otherwise, if a business allows the service to slip, then the company may take a drastic tumble…
Download paper
Customer services
Read TextPreview

Extract of sample
Customer services

Purchasing, product quality and product manufacture may never interact or talk to clients directly, yet they are crucial aspects in meeting the needs of the customers. If a business wants to deliver costly goods that, does not work and make late delivery, this affects consumer service in the same way as the effects of rude sales representative will do. The entire business should consolidate its efforts to offer adequate and effective customer service. The paper will investigate different ways of enhancing customer service to enhance the profitability of an enterprise. Discussion In a bid to compete effectively in a real customer-driven way, a business must integrate its whole business operations around meeting the needs and wants if its customers – not marketing, selling and client service, but logistics of production and financial infrastructure and metrics. Business exceeds expectation of their clients by focusing innovation attempts in different areas such as creating friendly customer process, ensuring workers commitment to services of customers and client dialog, (James, 2009, p.12). A business attains some excellence in these areas to attain effective customer service. Businesses with better customer services comprehend that providing a superior experience for clients’ triggers loyalty and enhance combine results. ...
Managers should understand and improve clients experience with their products and overall business transactions and services, (Kerr, 1996, p41). Similarly, business should streamline its resources without compromising its essentials. The company should maintain close contact with its clients on a regular manner, update them with free product and service information and ensure client satisfaction. This is because mood and perception of customers truly matters in any business transaction. For instance, if one is operating a healthcare company, he should understand that his clients are dealing with emotional aspects such as medication and illness, (Leone, 1999, p.45). Therefore, the employees should offer the client with emotional support and offer empathy dimensions to motivate and retain customers. Clientelling model is an effective mechanism used by large-scale companies. It entails pairing a client with a representative or employee who signs in the customer’s actions into the company database and meets future customer services accordingly. This is effective in creating connections with profitable customers, (Macphee, 2011, p.89). A company can improve customer service using cost-cutting strategies that balance the budget without terminating fundamental service, for instances, acting on the terms of the clients. This will involve interacting with clients in appropriate ways. Instead of employing a customer greeter whom clients mainly dismiss, the managers can instruct workers throughout the company to welcome incoming customers. This is about providing services based on the client’s terms. Additionally, create a strong customer ... Read More
Cite this document
  • APA
  • MLA
(“Customer services Essay Example | Topics and Well Written Essays - 1000 words”, n.d.)
Retrieved from https://studentshare.net/marketing/82518-customer-services
(Customer Services Essay Example | Topics and Well Written Essays - 1000 Words)
“Customer Services Essay Example | Topics and Well Written Essays - 1000 Words”, n.d. https://studentshare.net/marketing/82518-customer-services.
  • Cited: 0 times
Comments (0)
Click to create a comment
Restaurant Hospitality Services: Measuring And Improving The Quality Of Customer Services
With the increased competition, operators in hospitality industry not only focus on menu but also emphasize quality staff and personal services, which is at the top of every customer visiting the outlet.
18 Pages(4500 words)Essay
Report on Customer Services: HSBC Bank
The battle for market share gets fierce and at the end of the day what distinguishes between who survives and who perishes is ‘customer service.’ The Australian banking industry is no exception to this rule. Customer Services in the Banking Sector The well regulated banking sector in Australia has been encouraging new entrants more than ever before.
5 Pages(1250 words)Essay
The importance of customer support services
The quality of the product should always be of high standard. The customer care side concentrates mainly on providing services to the customer. Customer care section plays an important role on deciding how good a Hotel's services are and should be taken seriously at all times.
5 Pages(1250 words)Essay
How to Manage Emotions in Airport Customer Services
Quality is defined by customers according to how well a product or service performs relative to their requirements. Customers now take the basics for granted and increasingly want a company to desire to help them, to treat them in a personal, caring way. In this case, stress management and control of emotions are the most important techniques which help employees to overcome negative feelings and increase customer satisfaction.
10 Pages(2500 words)Essay
Customer Issues in Financial Services
Again, pricing is linked with profits and customer satisfaction. In most competitive and free markets, pricing is determined by the forces of demand and supply. In the case of oligopolistic markets, where few major players dominate the business, they are in a position to dictate pricing terms, often to the detriment of smaller players who do not have the material resources or pricing strategies to match the big players.
8 Pages(2000 words)Essay
FedEx's best Customer Services Practices
According to the report best practices also calls for a high degree of interdependency among services and departments in order to offer and maintain excellent products and services. FedEx has successfully achieved this by investing heavily on the IT capabilities. Today, it has an income of $25 billion a year.
5 Pages(1250 words)Essay
Customer and neighbourhood services( resit) report on CUSTOMER INVOLVEMENT STRATEGY WITHIN THE WORKPLACE
Therefore in this environment of rapid change and diversity, the concepts of customer relation management are totally different. The importance of
8 Pages(2000 words)Essay
Give three great resons why fantastic customer services is so important in making Boots (community pharmacy) costomers feel good. please limit your response to amaximum of 250 words and make this as personal as you can
It will make Boots generic with the area where it exists and people will start calling it the Boots pharmacy location rather than by any other name. Another reason is that it will leave a lasting impression on the minds of the
1 Pages(250 words)Essay
Customer Loyalty: Tourism Services Marketing Case
Customer satisfaction mainly occurs only when an individual customer need, demands and expectation are met and exceeded. When customers’ demands are satisfied; their loyalty to the business increases. Mainly increased customer satisfaction from a given company products and services increases the customers loyalty.
4 Pages(1000 words)Essay
A.Mihin Airline Plc in Stansted has been established 5 years ago to provide low-Cost transport facilities to the local passengers. It has four separate divisions for customer Services and marketing, engineering and maintenance, human resources, and accou
The firm is inclined towards delivering quality service to its local passengers. It has set its market position as a low cost airline. While operating in a global market it becomes essential to set
12 Pages(3000 words)Essay
Let us find you another Essay on topic Customer services for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us