The impact of E-business on information management in the telecommunications industry - Essay Example

These developments raise a number of new challenges for information management. This research proposal seeks to identify recent trends in the telecommunications industry with a focus group being the mobile device and networks of major companies such as Motorola, Nokia and Sprint based on their United Kingdom business activities. The research will also seek to interview at least three telecommunications industry workers to gauge the relationship between perceptions within the industry's e-commerce and statistical evidence derived from historical data research.

This paper will analyse several recent business and technological trends in the information communication technology industry and their consequences for performance analysis, using mobile communication businesses as the test group. The fundamental reason for choosing this topic is that having searched literature I found that very few works have been conducted concerning the impact of information management and E-business within the telecommunications industry in U.K. Since most of the studies have been focusing the International market.

This fact has encouraged me to do this piece of work in order to contribute to the existing knowledge about this subject by adding a new point of view. Last two decades have seen multi-fold progress in the use of Internet (USIC and IITA, 2000). Nua Internet Surveys have reported an increment in the number of Internet users globally, statistics state the users are increased in all regions of the world from 171 million in 1999 to 304 million in March 2000, an increase of 78 percent (USIC and IITA, 2000).

The accessibility of the consumers to different products and services has also been increased. In order to respond to the changing needs of the customers businesses are also applying new techniques to capture a vast market, (Ram et. al., 1999). In a paper Entrust (2001) has mentioned following trends, which are transforming the Telecommunication industry all over the world:"The evolution of digital technology is enabling the convergence of all forms of information - email, video, audio, graphics and text - that must be communicated.

The Internet has become a key communications medium and it has facilitated society's evolution as a global