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The National Health Services is considered to be the best and the topmost provider of health care service for several years. However, this recognition and stability in terms of providing the number one quality of health services to the people, NHS decided to make changes with their structure, policies and procedures in order to keep up with the changing time.


This patient-centered structure for primary and secondary care promotes patient participation by increasing their awareness as to what the health services are doing for them to help them in their medical problems and that their satisfaction is one of the main priorities of the NHS. In this way, the patients will become cooperative and motivated in undergoing the treatments necessary for their overall development.
NHS devised several programs to address the needs of the patients from elderly care. They have created the Older People's National Service Framework and Champions Toolkit in which there will be the "champions" who will represent the elderly patients by making their presence identified and valued. This way, the champions will be the voice of the patients from old age and will also serve as the medium of communication from these elderly patients to the higher committees of NHS. Suggestions for improvement of elderly care will also be addressed and brought up by the champions to have these ideas considered and implemented after further studies and researches.
As previously stated, the stereotypes and the minority group status of the elderly are being addressed by the NHS. The elderly patients are kept well-informed about their involvement and that their welfare is being taken into utmost consideration.
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