Organizational Computer Information Systems: MKIS

High school
Essay
Miscellaneous
Pages 2 (502 words)
Download 0
Some businesses fail because critical fundamentals have been ignored. Firms can ensure sustainable success for the long term if they conduct a rigorous analysis of their value-creating capabilities beginning with the fundamental question of "what business are we in" Answering this question requires a firm first to define the value it is providing to the customer…

Introduction

Customer value analysis presupposes a customer-focused perspective. Customer-focused firms create and deliver superior customer value through unbeatable service.
Customers buy solutions, not products. Every firm needs to understand what it is providing the customer in terms of customer value, not by focusing on the product but by focusing on the customer. In doing so, the firm is able to assess whether it is providing superior customer value and whether it has a sustainable competitive advantage. Competitive advantage cannot be sustained unless it can be protected from competitor matching. Any aspect of the product can be matched by the competition. What is most difficult for the competition to match is how the firm approaches and treats the customer. The firm serves the customer by providing product enhancements in the form of service. When other firms can provide the same service, the differentiator is in the service orientation of the firm. (Vandermerwe 27-38)
Customers don't buy products. They buy solutions. If firms are focused on the customer, they ought to see themselves in the role of providing solutions, not products. ...
Download paper
Not exactly what you need?

Related papers

Computer information
Both outlook express and MSN messenger support electronic messaging and the sending of electronic documents. The advantage of MSN messenger is that communication is faster rather than having to walk across the staff room to the person whom you wish to talk to. Documents can be sent via MSN messenger too. The disadvantage is that communication has to be real-time. If the person to whom you wish to…
COMPUTER CONTROL SYSTEMS
This is the polynomial that the Routh array uses.…
Secure Computer Systems Essay
The press release from OCABR made it amply clear that the new amendments are to be applicable to all the big and small businesses that possess or have licensed personal information of any resident of Massachusetts (Mondaq Business Briefing, 2009). The primary purpose of these amendments is to upgrade the existing data security standards, while taking into cognizance the emerging risks to data, to…
Organizational Computer Information Systems: MKIS
Customer value analysis presupposes a customer-focused perspective. Customer-focused firms create and deliver superior customer value through unbeatable service.…
BHS 499 (Computer & Information Systems) Module 4 SLP
ectations which are aggravated by tremendous role-related stress; new faculty members, the desire to be successful in all facets of academe; there is lack of competitiveness in salaries related to the clinical sector; too few nursing faculty members are prepared for doctoral programs; there is high faculty workload, lack of qualified applicants and less faculty are willing teach clinical courses…
BHS 455 (Computer & Information Systems) Module 2 CBT
One study by (Baggs & Schmitt, 1997) found several major positive outcomes form nurses and physicians working together, they were described as improving patient care, feeling better in the job, and controlling costs. In another study (Alpert et al., 1992) also found that collaboration among physicians and nurses led to increased functional status for patients and a decreased time from admission to…
Computer systems
But due to the fact that interface of most computer systems has limited range of expressions, users has no opportunities to interact with them as with real people.…