Services Management

College
Assignment
Miscellaneous
Pages 8 (2008 words)
Download 0
Introduction: The aim of the paper is to select an organization in service operation, and detail the way the service of the organization is designed to deliver excellent service. The paper will substantiate why the organization is believed to deliver excellent service with reference to literature on service delivery and service excellence…

Introduction

An analysis and critic view of the service delivery of the organization in alignment with the service delivery or service excellence literature will also be portrayed. At the end an evaluation of what is being learnt from the organization will serve as a conclusion.
In accordance with the requirements of the paper the service and the service organization undertaken for this study is a banking service organization in India called "ICICI Bank" Here is a brief outlook on the organization.
"ICICI Bank is India's second-largest bank with total assets of Rs. 3,744.10 billion (US$ 77 billion) at December 31, 2008 and profit after tax Rs. 30.14 billion for the nine months ended December 31, 2008. The Bank has a network of 1,420 branches and about 4,644 ATMs in India and presence in 18 countries. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. ...
Download paper
Not exactly what you need?

Related papers

THG Management Services
It is apparent from the case study that the region in which THG is planning to run an HMO, has been lagging behind the rest of the nation in terms of availability of healthcare centers, which is resulting in higher costs for the services. With the announcement of the program called TennCare, healthcare in Tennessee became a national issue and it is now being felt that running a Health Maintenance…
Organisational Management in Financial Services
ference between mergers and acquisitions as mergers are attributed to the consolidation of two corporations and acquisitions involve purchase of one organisation by another.This will be a decision based mainly on financial strategic management where the danger is that there will be a failure to meet the anticipated purpose in the end.Therefore in the light of all these considerations in order to…
Services management
The goal of CSM is to focus the management structure on extraordinary client relations and service. If every of the four functions of management (planning, organizing, most important, and scheming) is customer-centered, then client service will be the foundation of an association. This is true whether the organization is a commerce, university, or administration separation. The following is an…
Mayor's Management Report Department of Homless Services (NYC) Performance Measures
The paper addresses the mission, goals and objectives of Department of …
Services Management
An analysis and critic view of the service delivery of the organization in alignment with the service delivery or service excellence literature will also be portrayed. At the end an evaluation of what is being learnt from the organization will serve as a conclusion.…
National Healthcare Services Management
It provides comprehensive health care universally on the basis of need, and is financed out of general taxation and national insurance. It is one of the largest employers in the country, and is a major consumer of public expenditure. In UK, NHS undergoes drastic changes which have a great impact on the structure, functions and effectiveness of healthcare delivery. These failures are caused by lack…
Knowledge Management at National Health Services
It also has 375 intensive care beds in total, and can accommodate a total of 2000 patients in the intensive care unit. The hospital aims to specialize in care giving for cancer and cardiovascular patients. it has employed around 200 doctors whose expertise includes breast cancer, cardiovascular diseases, musculoskeletal diseases and pediatrics. Reddix also employs nearly 400 nurses and other…