The main theme behind introducing the concept of Kiosk technology was to initiate the theme of 'self service'; in an attractive, well organized way that could spur the sales and customer satisfaction ratio.
Kiosk point-of-sale systems provide 24 x 7 availability to the customers where they can make transactions in an easy, user-friendly manner (Silicon Landmark, n.d.).
However, as yet no study has been conducted to verify the above claims of kiosk vendors. Using a kiosk system, the customers are relieved from standing in the queue for getting a product or service (Whitech Solutions, n.d.); rather they can use the self service feature that is provided by the kiosk system at POS sites to reduce the response time that is otherwise on a higher side in traditional systems.
A company needs to adopt an organized approach for implementing a kiosk system at its POS sites. This strategic IT decision should be taken after careful analysis of costs and the perceived expected benefits of the implementation. The site, technology, type of kiosk to implement, the hardware and software requirements, the vendors and strategic partners for the implementation are needed to be identified well before the actual implementation gets underway. ...