Champy, have argued that organizations are simply wasting their time by shifting the tasks involved in a process between departments instead of bringing all the tasks under the centralized control of a process control team (12 Manage, 2010) They have argued that the suppliers, distributors and the business partners should be brought under one umbrella in order to execute the process more easily and effectively in quick time. Hammer, a former professor of computer science at the Massachusetts Institute of Technology (MIT), has argued that most of the works done by the organizations are not giving any value to the customers even though the resources were exploited heavily. He argued that the resource utilization must be minimized and the customer value should be increased by organizations as part of the BPR. BPR has shaken the business world in the 90’s and many organizations were started to implement it for raising the effectiveness of their firm.
The arrival of BPR has brought lot of controversies also. Critics argued that BPR is misused for exploiting the workers rather than utilizing the resources effectively by organizations. On the other hand proponents argued that BPR liberated workers by making their tasks lot easier. This paper tries to answer the question; Does BPR liberate or exploit workers? How?
Muthu et al (1999) has defined BPR as the reengineering of the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in performances such as cost, quality, service and speed (Muthu et al, 1999, p.1). Organizations are currently looking for cost reduction in all the departments without sacrificing the quality of their products. Increased competition has forced them to improve the speed and service extended to the customers and BPR is one way of achieving the above objectives. BPR involve; Business Process Redesign, Business Transformation, or Business