In somewhat similar way, the same technology also permits unwarranted communications, especially copies of official communications mailed by insecure people, whether such copies are relevant to the mailed people or not.
Not everyone indulges in faceless abuses on the Internet, and in a similar manner not everyone in a work environment is a coward. Most people realize the positive power of technology and harness it beneficially. It is a matter of behavior. People with emotional or issues need to be identified and appropriate methods devised to inculcate proper behavior. This may be in the form of counseling and training, especially with respect to expression of inner fears or venting out stress. This is best done by skillfully identifying the underlying causes and giving a chance to speak up, in private.
i) Line functions are directly responsible for reaching organizational goals in terms of production or marketing that result directly bring in revenues. Staff managers are experts in their fields and advise line managers and hence are support functions (Line and staff functions, 2010). It is the hierarchical heads of the line functions that manage a business at the corporate level as well as at the functional head levels.
ii) Internal customers do not generate revenues; only the external customers do. Hence, the latter are more important. Having said that, it is noted that internal customers create value and hence are important. For example, for the design engineer ( a staff function) the production manager and the marketing manager (both of which are line functions) are internal customers and the efficiency with which a design is created in terms of material use, processing and application will determine the production costs as well as customer satisfaction.
iii) No. Creating a black box only enhances the employee apprehension and may even give rise to acts of settling personal