The reports sent from each hotel does not necessarily obey certain standards which make them look confusing and in-accurate for the MD to process.
Overbooking is a major problem. Hotel employees are not always aware of the level of overbooking until guests show up, causing occasional friction and unpleasant exchange of words between guests and staff. In addition, when no vacancies are available, people are sometimes sent away without being referred to a nearby hotel of the same group, in part because of a lack of communication, or because some hotel employees are still reluctant to aid a former competitor.
Corporate culture is the beliefs and values shared by the members of an organisation. How they behave each other or how they behave their clients, how the organisation behaves to its stakeholders or clients. Corporate culture is driven by “vision” and “Mission Statement”.
Hants Hotels is a group of hotels, based on the same leadership, team work and logo. The group is increasingly targeting a business clientele, gradually expanding its offering of convention centre facilities in several of its hotels.
The group managers have identified that using a unified system for processing the information, they can keep more control on the organisations behaviour. Using a unified system, web based or networked system, operations like booking, billing, checking out and reporting will be done accurately and conveniently.
The only threat to such systems is security. Information is exchanged within a network of computers in different geographical locations. Although if security measures are considered the threat will be almost zero.
An organisation needs to maintain a Corporate Information Systems Strategy so that the information needs of everyone (each hotel) in the organisation (Hants Hotels Group) could be met efficiently. (CISS, 2010)