The NHS KSF (Knowledge and Skills Framework) comprises of thirty dimensions in all of which six of them are core to every job. These core dimensions describe the key functions that the NHS staff must follow in order to optimize the level and quality of service provided to the public at large. These include: Communication; Personal & People Development; Health Safety and Security; Service Improvement; Quality; and Equality and Diversity (DoH, 2004).
Communication will help in service givers in caring for dying / sick people in a better manner. Personal & People development aims at ascertaining the learning needs of the staff and to ensure that they are well equipped to train their junior team members such as care assistants or nursing students. The health, safety and security dimension focuses on the belief that every individual within the NHS including the staff, patients or visitors are entitled to be safe and well cared for. Service improvement is an evolving area in the field of palliative care provision and it helps in ensuring that the staff is well equipped with current knowledge which will in turn prove to be extremely crucial and helpful in their respective fields of practice. Quality is one of the most significant aspects of health care. This dimension is included by the NHS to ensure good quality of service provision by individual practitioners. The health care service is often plagued with doubts, complaints and criticisms regarding the lack of equality in service provision. This core dimension i.e. Equality and Diversity, hence aims to ensure that no differentiation whatsoever is made between individuals seeking health care service and that all patients regardless of their ethnic or other differences shall be treated with equality at all times (Stevens, 2009).
Communication is one of most important factors, particularly in the field of health care. It is the means by which patients and care givers