am, effective and proactive listening on the part of a team leader and other members not only facilitates productive interaction, but, also help a team identify, clarify and collectively commit to long term and short term organizational goals, in a way that is in consonance with the individual abilities and aspirations of most of the members.
During my involvement as a team leader in a marketing project, I came across a situation, where the team members failed to create a positive listening environment owing to their disparate emotional and intellectual temperaments. However, once the individual members were assigned commensurate task roles in the group interactions, as per their respective listening type, the very issues and insight that earlier created discord, started to being perceived as potentially productive and informative (Engleberg & Wynn, 2010, p. 194).
b) The assortment of any mission oriented team is inevitably based on the premise that each and every member is endowed with specific abilities and skills, a harmonious exploitation of which helps assure the success of a project (Engleberg & Wynn, 2010, p. 195). “Listening” and “team talk” are related in the sense that they are the two sides of the same coin called group communication. Both skills practiced judiciously, help the individual team members identify each other’s abilities and differences and make them understand, respect and accept this diversity. Productive group communication, which is always a balanced combination of listening and talking skills, also helps the respective team members solicit feedback as to the clarity and effectiveness of their verbal and non-verbal inputs (Engleberg & Wynn, 2010, p. 202). This gives way to the essential group cohesiveness and a unified commitment to the project goals (Engleberg & Wynn, 2010, p. 226).
mGAMES scenario represents a situation where a potentially profitable and capable organization is unable to adapt to and evolve as per the