Bower, K. A. (2009). Managing Care: The Crucial Nursing–Case Management Partnership.
Nurse Leader 26-29.
This article does not explicitly dwell on the improvement of HCAHPS scores in a hospital. However, the article introduces the concept of case management and its relationship with the cost benefits that an institution accrues once it implements effective and efficient case management in its operations. In this case, the author identifies the goals to effective case management as laying emphasis on clinical outcomes, satisfaction of patients, and compliance goals, which are elements that have a relationship with the importance of raising HCAHPS scores in an organization. Importantly, the author related the importance of effective case management with the financial incentives that an organization accrues.
The author indicated that Medicare’s Recovery Audit Contractor program retracted more than $800 million from acute hospitals in three states during a demonstration project, although the program is now in practice in all the states. Hence, this implies that effective case management, which is associated with nursing and quality of care, is an important aspect of ensuring financial incentives in a hospital. On the other hand, improving effective case management improves the quality of care and has an effect on the improvement of HCAHPS scores in a hospital. ...