Message can be verbal or nonverbal and it can be the expression of anything, which may include a feeling, an opinion, an order, or a suggestion. Encoding is the third component. Use of pictures, words, and body language to send a message properly to the receiving end is known as encoding of the message.
The fourth component is channel. The channel is the way through which a sender sends a message to a receiver. In case of long-distance communication, the channel can be electronic mail, telephone, or web chat. Whereas spoken words are used in case of personal contacts where no electronic channel is required for the delivery of message. Next component, receiver, is the person or a group of people who receives the message sent by the sender. Receiver can be anyone to whom the sender sends the message. For example, in organization settings, the receiver can be anyone related to the organization. Decoding is also a major component. Decoding means to understand the message sent by the sender. Decoding is the job of the receiver who tries to understand the meaning of the received message using common perceptions and understanding the word meanings. The last component of communication is. It not only encourages the sender of the message but also helps the sender know whether he/she is going in the right direction or not.
If we talk about levels of communication, we can say that there are three levels of communication, which include positive communication, intimate communication, and physical communication. In positive communication, more time is dedicated for speaking what one has to speak. Nursing professionals can make use of this level of communication to make the patients comfortable with the treatment procedure by talking with them and listening to their concerns. Next level is intimate communication. It is a form of friendly communication, which makes the communication process effective and result-oriented. Nursing professional can make use of this level of communication by talking with the patients in a friendly and joyful manner instead of making them feel ignored and unnoticed. The last level is physical communication. At this level of communication, people make physical contact with each other. It may be handshaking or giving hug to each other. In nursing profession, the physical contact between the patients and nurses is known as physical communication, such as, helping a patient move to the bed from wheelchair or checking a patient physically. Communication is of two main types, which include verbal and nonverbal communication. In verbal communication, people make use of tongue for the exchange of information whereas in the process of nonverbal communication, people make use of body language, eye contact, gestures, and appearance to send nonverbal messages to other people. In creating and maintaining a therapeutic nurse-patient relationship, the role of a nurse is very important. It is the process by which nurses provide effective nursing care for patients in need of psychosocial intervention (Therapeutic Communication, 2011). This relationship is based purely on mutual trust and respect. In this relationship, a nurse dedicates herself to the well-being of her patients by providing them with effective treatment, care, and physical and spiritual assistance. This relationship develops when a nurse shows extreme concern for the well-being of