The sources of conflict that are developing in this facility are (1) differences in goals (each group or person has a goal or purpose within which the donated funds are suggested to be earmarked); (2) resource interdependence (the units compete with each other for other own share of the resources, specifically, of the donated funds); (3) task ambiguity (there is a lack of clarity as to how the money or donated funds must be used according to a pre-defined guideline or policy); (4) differences in power and status; as well as backgrounds and traits (each group has different perceptions on the relative value of their contributions to the achievement of the hospice center’s goals) (Martires & Fule, 2004).
2. What kind of leadership actions are needed to prevent the escalation of this conflict? The use of authority or leadership through recognition of the highest authorized decision-maker within the hospice center is needed to impose a solution to resolve or suppress the conflict. The highest authority in the hospice center would depend on which role was designated at the organizational structure. For a non-profit hospice, the decision-makers are usually members of the Board of Directors where an executive committee would be headed by the President (AAHPM, n.d.). In this case, the highest authorities seem to be in the professional capacities of the Administrator and the Finance Officer – with no clear distinctions of who should be in charge to decide on matters of the funds (could be the Finance Officer, if explicitly identified within the hospice’s policies and procedures).
As it is, I agree with the Finance Officer to initially put the money in the bank for future needed endeavors. Spending the funds must be subject to the plans of the hospice given their urgency and importance to the achievement of the hospice’s mission and vision.
5. Try role playing a negotiation among the administrator, the financial officer, the chaplin, a representative of ...
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