Therefore, I intend to improve my non-verbal communication skills, thus become a better leader in my profession, as well as my social life. My main aim of choosing to improve this skill relates to its ability to help me build better relationships with my peers, subordinates, the patients I serve, and other stakeholders.
I followed the Plan-Do-Check-Act (PDCA) cycle to aid me in achieving my personal quality improvement goal. This involved formulating a plan of action to guide me on what I should do. I then implemented the plan, and collected data on the progress of the plan. Collecting the data enabled me to evaluate the success of my plan, hence determined the effectiveness of the plan, or need for modification (Neuhauser, Myhre, & Alemi, 2004).
I intended to improve my non-verbal skills through improvement in my listening skills. This involved active listening, which meant giving my seniors, juniors, and other subordinates enough time for self-expression. This involved working on maintaining eye contact with whom I engaged. In addition, I had to work at complementing or contradicting their messages through such acts as nodding, and rolling eyes respectively (Videbeck, 2011). I was also to display acceptance through my posture whenever possible. This meant sitting beside, or across the people I interacted with, instead of behind them, which creates a physical barrier. I also planned to employ appropriate vocal cues, and avoid high pitches, which hinder effective communication.
I hoped to treat at least 80% of the people I interacted with in this manner. This measure helped me to gauge my ability to communicate non-verbally, thus measure the effectiveness of my communication skills. The plan was undertaken for four consecutive weeks. During this time, the number of times that I failed to adhere to my plan were recorded on a daily basis in a daily recording sheet.
The plan commenced on the 4th ...
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