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Effective Approaches in Leadership and Management
Pages 5 (1255 words)
Effective Approaches in Leadership and Management Name Course Instructor’s Name Date Effective Approaches in Leadership and Management 1) Issue Selected The issue that was chosen for the current discourse is a discussion on patient satisfaction and the need for continuous quality improvement in a health care setting or institution.
Concurrently, through results of surveys, authors Boyer, Francois, Doutre, Weil and Labarere (2006) have disclosed that to enable patient satisfaction, managers in a health care setting look into improving the organizational environment, in conjunction with functional facilities and amenities, as required. Emphasis was thereby noted that the information relayed by patients through customer satisfaction feedback is a crucial source of relevant information that would enable management and hospital administrators to deteremine problems, concerns, and issues that would enable them to design an appropraite plan of action towards continuous quality improvement in their health care setting (Boyer, Francois, Doutre, Weil, & Labarere, 2006). For continuous quality improvement in the health care setting, collaborative effort is crucial from all stakeholders; not solely on nursing leaders and health institution managers. ...
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