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Effective Communication Skills.
Pages 6 (1506 words)
Communication is a crucial component in nursing practice. In nursing practice, it is crucial to create a good relationship between a nurse, the patient and the other members of the health team (Balzer, 2007)…
Effective communication skills are thus necessary to provide effective services in health care. Paul Leagans defines communication as the process by which two or more people exchange facts, ideas, impressions and feelings so that each person gains understanding of use, intent and meaning of the message (Schuster, 1999). Communication includes verbal as well as non-verbal exchange of information. It is necessary to practice effective communication skills in nursing so as to understand, empathize and support patients (Carrol and Dolly, 2008). This paper will elaborate on two elements of effective communication and the skills pertinent to these elements. It is crucial to develop effective communication skills so as to overcome the various barriers to communication. In nursing practice, barriers to communication include physiological, personal, cultural, psychological and physical barriers. Physiological barriers, for example, altered mental state may interfere with the patient’s ability to interpret information. The nurse’s attitude, knowledge and feeling towards a patient may also impede communication. Physical barriers include noise, distance and other environmental factors that may impede communication (Schuster, 1999). The elements of effective communication include the sender, message, channel of communication, receiver and feedback (Schuster, 1999). ...
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