Case Study Analysis Name Institution Executive Summary Several experts operating successful hotels argue that clients are elated when hotels offer exemplary communication systems. It is clear that communication system allows clients to highlight their needs…
The report highlights significant limitations in the communication system of Hotel Griffith. It also identifies the approaches that could be instrumental in preventing conflicts in the organization. The recommendations that Griffith Hotel could use to solve the issues are also available. These recommendations include the introduction of new recruitment processes. This is because the current process has several limitations that derail the growth of the entire hotel businesses. For example, the current processes reduce the motivation levels among the personnel. Additional recommendations include punishing employees who are disrespectful while working. Table of Contents Contents Contents 3 Literature Review 6 Transcript of the conversation between Samantha and the Guest 8 References 10 Case Study Analysis Introduction Modern business need to create efficient communication systems. This is because such systems reduce conflicts within the respective organization. The foremost intention of this report is to underscore the negative aspects of poor communication systems in organizations, for example, the hotel industry. The final part of the report highlights recommendations that need to be adapted. Consequently, the report identifies problems that hotel under study faces. Other key issues are also evident in the report making it follow the traditional report structure. The report offers a comprehensive literature review on significant theories of interpersonal communication. Finally, the report presents a transcript of a conversation between an employee of the hotel and an Indian guest. Identification of problems and key issues This case study of Griffith Hotel presents several problems related to communication. The management of Griffith Hotel is conservative especially in the operational processes. This negatively influences its entire operations. For example, the social exchange theory suggests that the relation that people’s relations are based on their respective personal interests. The personnel within the company have personal interests that derail the communication process. For example, Simon, the Front Office Manager (FOM) believes that his views are appropriate. This is probably because of his maturity level and familiarity in the hotel industry (Hogan, 2008). Key issues within Griffith Hotel Case include the lack of an efficient coordination system in the hotel. Simon, the manger does not care to designate shifts among employees who can support each other. This creates continuous incidences of disagreement among the employees because they fail to understand one another. Additional issues related to the social exchange theory include the frequent disagreements between the management and the employees. This is because Simon fails to work with his subordinates appropriately. Instead, he orders them as if they were disobedient schoolchildren. Most of his employees complain that during their respective inductions, they are treated as though they were naughty schoolchildren. Simon employs ineffective communication strategies with his subordinates (Kusluvan, 2003). The hotel lacks efficient human resources that would enable Griffith Hotel realize high profit levels. The current employees are ineffective. For example, Michelle, Ronny and Bruno have the relevant experience to offer exemplary services. They fail to deliver because of laxity while working at the hotel. These employees do not seem to have the desired professionalism in this industry. This ...
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As has been established in other researches, people usually tend to give much of themselves in cases where they know and understand each other better as opposed to when they do not. Gender matters do play an important role in group dynamics and should thus be addressed with the care they deserve (Nazzaro & Strazzabosco, 2011).
There are three criteria for selection processes within organisations as identified by Michael Hammer and James Champy (1994). They include; Dysfunction: Process is in the deepest trouble Importance: Process has greatest impact on the company's customer Feasibility: Process is the most susceptible to successful redesign In this case, Talent Seek organisation opts to entrust a review team with the task of improving their current recruitment process (Mikel, 2006).
This will entail aligning its operations relative to the transformation in the sector. The movie rental sector is analysed through the operations of three firms Blockbuster, Netflix and Redbox. Analysis of problem The above article addresses several problems, which entities in the movie rental industry are encountering.
It is also reported that the Nokia cannot successfully confront with iPhones and Blackberry phones. However, it seems that the company still governs the low end of the cell phone market. 2. Recently, Nokia almost lost the high end of the market to Apple, RIM, and Samsung.
Unfortunately, during the first month of the newly initiated orientation, only 10% of new employees participated in the orientation. Doug is understandably concerned about the poor turn out and is determined to find a solution to improve attendance. In order to find a solution, Doug needs to identify what might be contributing to the poor attendance rate and then establish a responsive plan for resolving the problems.
Planning involves creating blueprints of concepts and ideas while organizing is driving that plan into action. As soon as these two are in motion, the next step would be to keep that implemented plan constantly on track by directing your resources, most especially the workforce, into the goals and aims of that plan while keeping a close monitoring of what is going on.
For him, this will involve several steps that he should have taken as soon as he hired them. The key issue in this study is the lack of planning and follow through that Mr. Robins should have done to prepare to integrate new recruits into the company.
As a new employee himself, Mr.
If it chooses to take over Santa Isabel, it will make new inroads in the Latin American market and go through the challenges a company faces when it enters a new market.
In either case, the company faces new challenges. The Latin American market is
Doug is understandably concerned about the poor turn out and is determined to find a solution to improve attendance. In order to find a solution, Doug needs to identify what might be contributing to the poor