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Issue of obesity and airlines' policy - Case Study Example

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Issue of obesity and airlines' policy

The Southwest Airlines tells that the need for an additional seat for large passengers originally arose when complaints arrived from the customers who felt terribly uncomfortable sitting next to a seatmate “whose body extended into the neighboring seat”. It is the duty of the Airlines to guarantee safety and comfort to all passengers. Southwest did its duty. The question that who would decide who is obese and who is not has a very simple answer. The policy says that it is the size, not the weight or the extension of the seat belt that determines whether the person is obese and needs an additional seat. Also, even if a member of the family offers to remove the armrest and agrees to be encroached on by the large body of the passenger, still the safety aspect regarding quick movement is to be considered if some emergency occurs. The Southwest Airlines tells that the need for an additional seat for large passengers originally arose when complaints arrived from the customers who felt terribly uncomfortable sitting next to a seatmate “whose body extended into the neighboring seat”. It is the duty of the Airlines to guarantee safety and comfort to all passengers. Southwest did its duty. The question that who would decide who is obese and who is not has a very simple answer. The policy says that it is the size, not the weight or the extension of the seat belt that determines whether the person is obese and needs an additional seat. Also, even if a member of the family offers to remove the armrest and agrees to be encroached on by the large body of the passenger, still the safety aspect regarding quick movement is to be considered if some emergency occurs. It would be important to state that there should be specially designed seats for obese passengers which accommodate him comfortably without having him buy an additional seat. It would be a nice idea about the modification of seats for large passengers because this would save them from the hassle of another booking or refunding afterward. Moreover, the ABC News reported that it was not the weight that kept Orto from boarding rather it was his rude behavior. Orto had been reported acting irrationally speaking in a belligerent tone upon the Airlines’ personnel. Had Orto been more thoughtful towards the situation instead of being rude, things could have been solved in a much better way. ...Show more
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Summary

The author of this study "Issue of obesity and airlines' policy" provides the opinion concerning the situation happened to Emery Orto. Reportedly, Emery Orto, a 6-foot 350-pounds suburban Chicago man, was denied flying with Southwest Airlines because of his size…
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