Conflicts can be different, as well as your role in a situation. Generally, you would need standard conflict resolution skills, like listening and comprehending, ability to express yourself and your feelings, ability to analyse situation in a respectful and understanding way. Empathy would also be in handy. Body language means a lot. Experience in managing stress and anger. Loads of factors affect your ability to resolve conflict situations.
If you are writing some kind of research on the topic, look here to find ideas and inspiration.
First and foremost, you need to identify the differences between several types of conflicts. Conflicts can be interpersonal within an individual or interpersonal between two; also there are intragroup or intergroup conflicts. To separate the last two let's imagine a situation in the organization. A team works on a product and faces a struggle on the productivity of certain members. The misunderstandings based on this issue and in boundaries of that group is intragroup conflict. The disputes beyond a team are intergroup conflicts.
For each type, we should clarify a right approach to solve the sharp situations.
From a psychological point of view, every person sometimes suffers from inner doubts and confrontation. They can lead to global problems, so it is better to avoid their progress. Personal analysis can probably decrease a level of anxiety by detecting the real reasons. The best decision to prevent subjective consequences is consulting a specialist or close people. Also, people should avoid being strict to themselves.
This type can come in different scales. Thus, the raising conflict is more likely to prevent than a long-term. In cases of interpersonal disputes between two, empathy and changing of perspective are real friends. The give-and-take strategy is the most preferable here.
A major benefit of intragroup conflicts is a reasonable number of opinions. By analyzing them, misunderstandings can disappear immediately.
In real life, the intergroup disputes appear in almost every area. It can be either political conflicts, the disputes about traditions, misunderstandings within an organization, etc. Because of a scale of the problem, it is harder to come to an understanding with others. Still, step-by-step resolving can detect main disagreements and provide you with understanding ways of preventing conflict.
To conclude, the primary skills for resolving different conflicts are: