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Introduction to Research Name of the Student Educational Institution Introduction to Research Review of Literature Today hospitality management is a challenge since there is a lot of competition prevailing in this area of business. In recent times, it has been found that hotels focus on their respective hotel facilities management and service which is because of their large investments involved in the business and the problems they have to bear after not coming up to right needs and wants of the clients…
The study will analyze in which manner the hotel is meeting customers’ expectations and which facilities are more important from the customers’ point of view from improvement perspective (Dolnicar & Otter, 2003). For a hotel to survive in a competitive environment, it is a must that the hotel meets customers’ needs and wants and their probable expectations. In a hotel quality means that the facilities and services are according to customer’s satisfaction. The more the visitors are satisfied with the services, the greater is the chance of hotel’s promotion in a competitive environment (Naseem, Ejaz, & Malik, 2011). According to the study conducted by Sriyam (2010), there are several types of facilities that are provided by hotels to their customers. First thing to include is the type of room like deluxe, Superior or executive classroom, Family suite or Grand suite respectively. Among dining services, a hotel should include Italian cappuccino, The M-Cafe experience of Thai or Chinese food, continental food, and additional services of fruits and beverages that is a value adding option. ...
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