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International Tourism and Hotel Management
Pages 3 (753 words)
The guest cycle involves 5 major stages including pre-arrival, arrival, occupancy, departure and post-departure which represent the points of contact and points of financial exchanges between the guests and service centers involved in guest’s lodging
Reservations may be made via electronic means or through travel agents (Cooper, 2012). Revenue management and forecasting the estimated costs, duration and revenue from potential customers are crucial for the hotel during this stage. Upon successful reservation the scheduling of tasks and activities takes place which is followed by arrival of the guest (Cooper, 2012). This is a critical stage since staff at the front desk creates a first impression of the company (hotel) at this point. The guest is either escorted to the hotel via hotel shuttle or arrives through public transportation. Upon greeting, luggage assistance is provided to the guest who then checks-in upon payment. After this financial exchange takes place, the registration process takes place with confirmation of departure, carrying of luggage to the room and issuance of the room key (Cooper, 2012). During this phase it is crucial for the hotel to demonstrate that amenities are available. ...
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